Kayla Harrell
Russelsheim,Germany
Summary
I have developed strong customer service skills in a fast-paced retail environment, demonstrating the ability to handle diverse customer inquiries and resolve issues promptly. I am skilled in building rapport and fostering positive relationships with customers, ensuring their satisfaction, and loyalty. I am seeking to transition into a new field, leveraging transferable skills to contribute effectively into this new role.
Overview
7
7
years of professional experience
Work History
Customer Experience Associate
AAFES Exchange
07.2024 - Current
- Extensive use and knowledge of TTerms including issuing ESSO cards, investigative measures before submitting an ESSO dispute, and adding ASHI comments upon ESSO account closure
- Manage and protect customers' PII pertaining to Military Star and ESSO accounts
- Address customer inquiries, concerns, and complaints by providing solutions and alternatives and follows up to confirm resolutions
- Utilize telephone, online chat, and email platforms to deliver outstanding customer service
- Resolve customers' issues related to online purchases, late product deliveries, and billing discrepancies to encourage good customer relationships
- Document customer interactions in internal database to maintain customer service history details
- Exhibits high energy and professionalism when dealing with customers and peers
Manager
Putters and Gutters
04.2018 - 06.2024
- Multitasked efficiently in an extremely fast paced environment, including the management of multiple departments to ensure the fluidity of each shift
- Established team priorities, maintained schedules and monitored performance
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Maintained professional, organized, and safe environment for employees and patrons
- Answered phone calls and provided information to customers with many types of inquiries
- Controlled costs to keep business operating within budget and increase profits
- POS system knowledge, operating quickly and correctly for efficient customer service
Drink Maker
Sonic Drive-In
09.2020 - 12.2020
- Took orders efficiently, while staying on track with other responsibilities, such as entering in orders correctly and returning to station promptly
- Ensured that my own and others duties were completed at end of shift
- Increased drink sales by effectively promoting seasonal and specialty beverages to customers.
- Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.
- Collaborated with team members to provide exceptional service and consistently meet customer needs.
- Balanced multiple responsibilities such as taking orders, preparing drinks, and tending to customers' needs in a timely manner.
Harvester/Trimmer
Prickly Pear Farm
05.2020 - 08.2020
- Fostered a positive work environment by maintaining a professional demeanor and collaborated closely with team members to achieve shared objectives
- Assisted with maintenance and installation of irrigation equipment, planted, maintained, and harvested crops
- Reduced crop loss during harvest through proper handling and storage methods
- Increased overall plant health with meticulous attention to detail during the trimming process
- Assisted in crop transportation from fields to storage or processing facilities, ensuring timely delivery for maximum freshness and quality preservation
- Contributed to environmental sustainability efforts by practicing responsible waste disposal during the harvesting process
- Collaborated with other farm employees regarding pest control measures designed to minimize crop damage and maximize yield during harvest
Education
High school diploma -
Lampasas High School
Lampasas, TX12.2019
Skills
- Computer skills
- Customer service
- Sales and upselling
- Customer data confidentiality
- Teamwork and collaboration
- Calm and professional under pressure
- Problem resolution
- Customer relations
- Policies and procedures adherence
Timeline
Customer Experience Associate
AAFES Exchange
07.2024 - Current
Drink Maker
Sonic Drive-In
09.2020 - 12.2020
Harvester/Trimmer
Prickly Pear Farm
05.2020 - 08.2020
Manager
Putters and Gutters
04.2018 - 06.2024
High school diploma -
Lampasas High School
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