Overview
Work History
Education
Skills
Timeline
Generic

Kayla Harris

Chicago,Illinois

Overview

6
6
years of professional experience

Work History

Event Server

Morgan's
08.2023 - Current
  • Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment
  • Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues
  • Delivered timely, accurate food and beverage orders to ensure guest satisfaction and repeat business
  • Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.

Hostess/Server

Marvin's Food & Fuel
11.2021 - 11.2023
  • Cultivated positive guest relations by managing information and orchestrating speedy seating through Open Table
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Bussed and reset tables to keep dining room and work areas clean
  • Worked with Toast to place orders and manage credit card sales.

Server

The Emily Hotel
07.2022 - 12.2022
  • Worked with UpServe to place orders, manage bills, and handle complimentary items
  • Held daily meetings with servers on each shift to discuss specials and driving sales of key items
  • Trained new staff on restaurant operations and policies to strengthen performance
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.

Server

Untitled Supper Club
07.2021 - 07.2022
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Worked with UpServe to place orders, manage bills, and handle complimentary items
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Head Server

Vita Bella Pizza
02.2018 - 03.2020
  • Bussed and reset tables to keep dining room and work areas clean
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Worked with Toast to place orders and manage credit card sales
  • Trained and mentored newly hired employees to explain process flow and safety procedures.

Education

High School -

Neuqua Valley High School
Naperville, IL
06.2018

Skills

  • Communication
  • Customer Service
  • Wine Pairings & Spirit Knowledge
  • Detail Attentiveness
  • POS Systems
  • Banquet Coordination
  • Food safety knowledge
  • Food Running
  • Front-of-house display creation
  • Order Processing
  • Guest Seating Arrangements
  • High-volume dining

Timeline

Event Server

Morgan's
08.2023 - Current

Server

The Emily Hotel
07.2022 - 12.2022

Hostess/Server

Marvin's Food & Fuel
11.2021 - 11.2023

Server

Untitled Supper Club
07.2021 - 07.2022

Head Server

Vita Bella Pizza
02.2018 - 03.2020

High School -

Neuqua Valley High School

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Kayla Harris