Kayla Harris
Chicago,Illinois
Overview
6
6
years of professional experience
Work History
Event Server
Morgan's
08.2023 - Current
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues
- Delivered timely, accurate food and beverage orders to ensure guest satisfaction and repeat business
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
Hostess/Server
Marvin's Food & Fuel
11.2021 - 11.2023
- Cultivated positive guest relations by managing information and orchestrating speedy seating through Open Table
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Bussed and reset tables to keep dining room and work areas clean
- Worked with Toast to place orders and manage credit card sales.
Server
The Emily Hotel
07.2022 - 12.2022
- Worked with UpServe to place orders, manage bills, and handle complimentary items
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items
- Trained new staff on restaurant operations and policies to strengthen performance
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
Server
Untitled Supper Club
07.2021 - 07.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Maximized table turnover rate by efficiently managing reservations and seating arrangements
- Explained menu items and suggested appropriate options for food allergy concerns
- Worked with UpServe to place orders, manage bills, and handle complimentary items
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Head Server
Vita Bella Pizza
02.2018 - 03.2020
- Bussed and reset tables to keep dining room and work areas clean
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Worked with Toast to place orders and manage credit card sales
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Education
High School -
Neuqua Valley High School
Naperville, IL06.2018
Skills
- Communication
- Customer Service
- Wine Pairings & Spirit Knowledge
- Detail Attentiveness
- POS Systems
- Banquet Coordination
- Food safety knowledge
- Food Running
- Front-of-house display creation
- Order Processing
- Guest Seating Arrangements
- High-volume dining
Timeline
Event Server
Morgan's
08.2023 - Current
Server
The Emily Hotel
07.2022 - 12.2022
Hostess/Server
Marvin's Food & Fuel
11.2021 - 11.2023
Server
Untitled Supper Club
07.2021 - 07.2022
Head Server
Vita Bella Pizza
02.2018 - 03.2020
High School -
Neuqua Valley High School