Kayla Harris
Springfield
Summary
Dynamic Patient Care Coordinator with a proven track record at Premier Health, excelling in appointment scheduling and insurance verification. Recognized for enhancing patient satisfaction through effective communication and relationship building. Adept at training new staff and maintaining HIPAA compliance, ensuring a collaborative and efficient care environment.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Premier Health
01.2024 - Current
- Coordinated patient appointments and follow-up procedures to enhance care continuity.
- Managed insurance verification processes to ensure timely authorizations for patient treatments.
- Developed and maintained patient communication protocols to improve satisfaction and engagement.
- Assisted healthcare providers by preparing patient charts and managing electronic health records efficiently.
- Trained new staff on administrative processes, fostering a collaborative team environment in patient care operations.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Stna
Allen View
11.2022 - 01.2024
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
STNA
St. Catherines Manor
10.2019 - 05.2021
- Assisted nursing staff in daily patient care and personal hygiene tasks.
- Monitored vital signs, reporting changes to healthcare team promptly.
- Maintained cleanliness and organization of patient areas and equipment.
- Supported patients with mobility and daily living activities effectively.
- Adapted quickly to changing patient needs and care protocols efficiently.
- Assisted with patient transfer and ambulation.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Education
Miami Trace
Washington Court House, OH05.2013
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient care
- Patient confidentiality
- Scheduling
- Patient registration
- Relationship building
- New hire training
Timeline
Patient Care Coordinator
Premier Health
01.2024 - Current
Stna
Allen View
11.2022 - 01.2024
STNA
St. Catherines Manor
10.2019 - 05.2021
Miami Trace
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