Kayla Hart
Summary
Experienced with developing and managing training programs that align with organizational goals. Utilizes innovative training methods to enhance learning experiences and employee development. Track record of creating engaging content and fostering inclusive learning culture.
Overview
18
18
years of professional experience
Work History
Training Coordinator/ Instructional Designer
Rosendin Electric Inc.
05.2017 - 10.2024
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.
- Championed a performance-driven culture by aligning training initiatives with key performance indicators and individual development plans.
- Cultivated strong relationships with stakeholders at all levels of the organization, fostering trust and collaboration in support of shared learning objectives.
- Increased employee retention rates through targeted training interventions and career development opportunities.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Coordinated with subject matter experts to ensure training content was accurate, relevant, and up-to-date, improving course effectiveness.
- Fostered culture of continuous improvement by soliciting and incorporating feedback from training participants into future sessions.
- Tailored training methods to suit remote work environments, enhancing participation and knowledge retention among virtual teams.
- Increased training session attendance, actively promoting sessions through engaging communications and scheduling flexibility.
- Achieved significant improvements in employee performance metrics by identifying skill gaps and delivering targeted training programs.
- Improved training outcomes with introduction of competency-based assessments, ensuring that training objectives were met.
- Implemented mentorship program within training sessions to foster peer-to-peer learning and support.
- Led transition to blended learning approach, combining online self-study with in-person sessions, to accommodate diverse learning preferences.
- Streamlined training logistics, from scheduling to resource allocation, ensuring efficient use of time and materials.
- Facilitated virtual, in-person and blended learning sessions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Enhanced e-learning experience by designing interactive and engaging instructional materials.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.
- Assisted in the selection of appropriate tools and technologies for effective course development and delivery.
- Conducted post-training evaluations to measure effectiveness of instruction and identify areas for continuous improvement.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Applied adult learning principles to ensure optimal engagement levels among diverse groups of learners.
- Developed workforce training programs to improve organizational efficiency.
- Identified gaps in existing curriculum by conducting thorough reviews of current course offerings.
- Fostered a culture of continuous learning through ongoing professional development initiatives within the organization.
- Conducted post-implementation evaluations to measure effectiveness of training programs, informing continuous improvement efforts.
- Streamlined learning content management, introducing efficient tools for updating and maintaining course materials.
- Coordinated training schedules and resource allocation, ensuring efficient use of materials and facilities.
- Developed and implemented training programs for new employees, enhancing onboarding experience and retention.
- Monitored training effectiveness through feedback surveys, adapting programs to improve content and delivery methods.
- Collaborated with department heads to align training initiatives with operational priorities and strategic objectives.
- Spearheaded internal employee development programs that increased staff competencies in key areas such as project management or leadership skills.
- Adapted training content for global audience, considering cultural differences and language barriers to ensure inclusivity and effectiveness.
- Collaborated with HR to align training initiatives with overall talent development strategies, supporting career progression paths.
- Provided coaching and mentoring to employees.
- Built and maintained professional relationships with employees throughout the organization from field electricians to executives.
Server/Host/Takeaway
Outback Steakhouse
04.2007 - 08.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Server/Food Runner
The Cheesecake Factory
06.2010 - 04.2012
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Streamlined order-taking process to minimize wait times for diners.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Improved dining experience by providing prompt, attentive service to guests.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Trained new hires on food running procedures, promoting best practices and safety standards.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
Education
Bachelor of Science - Psychology
San Jose State University
San Jose, CA05-2019
Skills
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite and Microsoft Teams
- Proficient in Virtual Training Platforms and delivery of virtual training content
- Effectively and strategically executes schedule coordination and schedule management
- Experienced in training facilitation and content delivery
- Experienced in program development, program management and program implementation
- Effective in time management
- Strong critical thinking skills
- Ability to work in fast-paced environments while maintaining effective communication and a high level of attention to detail
Timeline
Training Coordinator/ Instructional Designer
Rosendin Electric Inc.
05.2017 - 10.2024
Server/Food Runner
The Cheesecake Factory
06.2010 - 04.2012
Server/Host/Takeaway
Outback Steakhouse
04.2007 - 08.2013
Bachelor of Science - Psychology
San Jose State University
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