Kayla Hashberger
Bellevue,Ne
Summary
Compassionate social services professional with exceptional writing skills and a proven ability to adapt quickly to challenging circumstances. Expertise in client assessment, case management, and crisis intervention, leading to high productivity and efficiency in task completion. Strong communication, empathy, and problem-solving abilities effectively support diverse populations. Career goals include advancing within the social services sector to further enhance community impact.
Overview
8
8
years of professional experience
Work History
Executive Director
Knot on the Spectrum
11.2024 - Current
- Provide one on one support and guidance to families who have children with Autism Spectrum Disorder
- Connect parents and caregivers to resources in their area and doctors
- Lead an in person support group two times per month
Paralegal
Nolan, Olson & Stryker
04.2024 - 08.2024
- Conduct research on current and potential clients including income, assets, and social media searches
- Draft documents including pleadings, subpoenas, deposition notices, and complaints
- Open, close, and maintain case files
- Contact with medical providers, insurance companies, clients, court personnel, and opposing counsel regarding cases
- Prepare and review medical records and billing summaries
- Maintain a billable time sheet to keep track of billable hours completed
- Maintain and monitor attorney calendar's
- Scan, print, and fax documents
Corrections Officer
Douglas County Department of Corrections
09.2023 - 03.2024
- Maintain control of assigned inmates in a housing unit or other areas of the facility
- Establish and maintain working relationships with coworkers
- Escort visitors and inmates as dictate by policy and procedure
- Enforces rules and regulations in a fair and consistent manner
- Monitor and document all inmate behaviors and notify supervisors of any issues
- Conduct regular security checks of all areas and enforce sanitation standards
- Maintain shift logs, movement logs, counts, and written reports for incidents
- Complete intake of inmates, search all property, complete fingerprinting, and photograph all inmates coming into the facility on admission
- Training includes self-defense tactics, CPR, direct supervision, chemical agents (OC), mental health first aid, and responder training
Internship
Nebraska Board of Parole
05.2023 - 07.2023
- Assist parole officers in completing calls to clients, install and clean electronic monitors, and ride along to in person visits
- Scan, copy, and fax documents for parole officers
- Read policies and protocols that parole officers have to follow
- Assist in cleaning offices
- Observe risk assessments, case plans and drug testing
Owner/ Dog Trainer
K9TC
04.2021 - 04.2023
- Draft legal contracts and ensure all signatures and payments are collected prior to training
- Design and maintain a company website
- Accept incoming appointments via website, phone calls and email
- Train dogs through different training packages and approaches
- Teach private lessons to owners on how to train their dogs
- Maintain payroll, ensure staff is fully trained, control advertising and marketing
- Monitor all contracts sent to clients, process payments, and prepare tax documents
- Verify that progress reports are being sent to dog owners on time and that progress videos are recorded and uploaded
- Manage staff and schedules along with paystubs
- Use of Gmail, Microsoft Word, Excel and SharePoint and Wonder Share for video editing
Apex Family Care
09.2022 - 03.2023
- Provide support, guidance, parenting education and supervision to biological families working to reunify with their children
- Transporting youth to and from visitations with biological family members
- Documenting all family behavior to ensure safety and advancement towards developmental goals
- Communication via email or phone with caseworkers and coworkers
- Ability to address and redirect unsafe behaviors between families
- Daily use of Microsoft Excel, mileage tracking, progress report tracking, Microsoft Word, and completion of continuous education requirements set by the state
Corporal
Nebraska Department of Correctional Services-Youth Facility
12.2021 - 06.2022
- Maintain safety within a secured facility prison
- Monitor juvenile inmates in a variety of settings including during school hours, in work areas, during leisure time and monitoring health visits
- Adhere to the standard of excellence and serve as a role model for all offenders
- Conduct searching of living quarters, education and work areas along with perimeter searching
- Supervise activities such as recreation time, visitations with approved public visitors, education, group meetings, dining and work
- Document inmate behavior through report writing and communication with other corporals and supervisory staff
- Gather intelligence and build rapport with inmates
- Recognize critical behavior and assess when force may need to be used
- Enforce rules and regulations of the facility
- Filled in as a caseworker in the housing unit as needed
- Make sure all evidence is secured and submitted properly in a timely manner and following proper chain of command
- Proper knowledge of report writing for incidents and misconduct, use of a fax and copy machine, Microsoft Word, Outlook, Excel, and SharePoint
- Completed training at the Staff Training Academy along with Crisis Intervention training
- Training areas include CPR, self-defense, chemical agents and firearms
Dog Groomer
Canine Country Club
07.2020 - 11.2020
- Some job tasks include bathing and drying dogs
- Walk dogs, feed and clean kennels or laundry tasks
- Check in and out all clients and pets via company provided tracking software
- Groom dogs as requested by clients
Eligibility Worker
Department of Health and Human Services
09.2019 - 06.2020
- Some job tasks include interaction via telephone with customers of varied socio-economic levels, collecting financial and demographic information and processing client applications
- Access computer databases to update, document and verify customer information accurately
- Adhere to guidelines set forth by the government and leadership, attend meetings and progress through additional training
- Collect financial and demographic information regarding open, pending or closed case files
- Basic knowledge of Microsoft Word, Outlook, SharePoint, Excel, and printer/fax machines
- Ensure mail was printed and sent out as appropriate
Dodge County Humane Society
10.2018 - 05.2019
- Clean kennels, walk dogs, interact with cats
- Operate computer systems, assist with adoptions, meet and greets and overnight stays
- Complete paperwork and help submit documents on time
Student Loan Advisor
Nelnet
Omaha, NE
01.2017 - 11.2017
- Assist borrowers with student loan questions
- Contact customers on accounts, including outbound customer contact when appropriate
- Negotiate transactions in accordance with established laws, regulations, and policies
- Serve as a resource person within the team as needed
- Document all contact with clients via software
- Provide assistance with income driven repayment plans, deferment of payments and forbearance
- Knowledge of transferring calls to other departments
Education
Bachelor of Science - Criminology and Criminal Justice, Sociology
University of Nebraska- Omaha
12-2023
Associate of Science - Criminal Justice
Southeast Community College
12-2021
Associate of Arts - Chemical Dependency
Metropolitan Community College
Skills
- Document drafting
- Team leadership
- Client relationship management
- Case documentation
- Conflict resolution
- Behavior management
- Effective communication
- Crisis intervention
- Coaching and counseling
References
References available upon request.
Timeline
Executive Director
Knot on the Spectrum
11.2024 - Current
Paralegal
Nolan, Olson & Stryker
04.2024 - 08.2024
Corrections Officer
Douglas County Department of Corrections
09.2023 - 03.2024
Internship
Nebraska Board of Parole
05.2023 - 07.2023
Apex Family Care
09.2022 - 03.2023
Corporal
Nebraska Department of Correctional Services-Youth Facility
12.2021 - 06.2022
Owner/ Dog Trainer
K9TC
04.2021 - 04.2023
Dog Groomer
Canine Country Club
07.2020 - 11.2020
Eligibility Worker
Department of Health and Human Services
09.2019 - 06.2020
Dodge County Humane Society
10.2018 - 05.2019
Student Loan Advisor
Nelnet
01.2017 - 11.2017
Bachelor of Science - Criminology and Criminal Justice, Sociology
University of Nebraska- Omaha
Associate of Science - Criminal Justice
Southeast Community College
Associate of Arts - Chemical Dependency
Metropolitan Community College
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