Kayla Haskins

- Assisted customers in selecting suitable gift items and ensuring satisfaction.
- Refined product knowledge to effectively answer customer inquiries.
- Developed relationships with vendors for favorable pricing and delivery terms.
- Assisted with visual merchandising and store displays.
- Utilized social media to engage customers and promote sales.
- Boosted sales through effective product recommendations.
- Maintained accurate inventory records and optimal stock levels.
- Handled shipments, unpacked merchandise, and restocked shelves.
- Processed customer transactions efficiently.
- Managed returns, exchanges, and resolved customer complaints.

- Greeted and checked in guests, ensuring a welcoming experience.
- Provided exceptional service by making reservations and arranging tours.
- Managed fast-paced front desk operations and guest needs.
- Entered and updated guest information accurately.
- Balanced accounts and verified daily reports.
- Built relationships with guests, improving retention.
- Coordinated with housekeeping and maintenance to resolve room issues.
- Organized and executed wake-up call requests.
- Ensured facility security and guest safety.
- Participated in hospitality training for professional growth.
- Maintained a clean and welcoming front desk area.
- Handled high volume of phone calls professionally.
- Conducted property walkthroughs to address safety and cleanliness.
- Reviewed daily checklists and planned shifts accordingly.

- Loyalty champion training

- Employee motivation and appreciation to boost morale

-Held monthly meetings

- Maintained a clean, safe, and organized store environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting.
- Reviewed applicant documentation for underwriting approval.
- Mentored junior colleagues and fostered a collaborative team environment.
- Handled Western Union money orders and check cashing.
- Performed mandatory hourly drawer counts.
- Skilled at working independently and in a team.
- Adapted quickly to new situations.