Kayla Hawkins

• Implemented strategies for automating organizational processes.
• Analyzed key performance indicators to identify effective strategies.
• Analyzed company's expenditures and developed financial models.

Researched current or overdue Lien cases , negotiated pricing and deadlines for reimbursement .

• Negotiated terms and coverage to align policies with company directives
• Recorded loan rejections by specifying basis for declining applications such as insufficient cash reserves
• Tracked changing policies and procedures to keep underwriting activities compliant with updated requirements

• Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
• Researched and Negotiated healthcare Liens for private companies and providers as well as government backed providers .
• Resolved customer inquiries, complaints, and issues providing insightful solutions
• Completed paperwork for orders and new service actions

• Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
• Answered inbound calls to greet and assist customers with various needs and questions
• Resolved customer inquiries, complaints, and issues providing insightful solutions
• Completed paperwork for orders and new service actions