Kayla Hayes
St.Louis,Missouri
Summary
Driven Retail Sales Associate with proven success at Lane Bryant, excelling in customer engagement and POS system operations. Enhanced shopping experiences through exceptional service, boosting customer satisfaction and loyalty. Skilled in teamwork and problem-solving, adept at managing inventory and transactions efficiently. Demonstrated ability to increase sales through effective communication and product knowledge. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Lane Bryant
02.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
No Degree - Medicine (Pre-Medicine)
Collegiate School of Medicine And Bioscience
St Louis05.2025
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Customer Engagement
- Retail Sales
- Cash Register Operation
- Professional Appearance
Tutoring kids
On Wednesdays I am able to tutor elementary kids and help them with any school work or homework. I love being around kids they make my day with their silliness. I also love babies. I am what you can call "The babysitter of the family".
Timeline
Retail Sales Associate
Lane Bryant
02.2023 - Current
No Degree - Medicine (Pre-Medicine)
Collegiate School of Medicine And Bioscience
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