KAYLA HAYES
DETROIT,MI
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results. Open to flexible scheduling, including mornings, evenings, weekends, and holidays, with a solid commitment to delivering excellent service and supporting business operations.
Overview
5
5
years of professional experience
Work History
Cashier
Meijer
07.2025 - Current
- Provided friendly and efficient customer service at the self-checkout lanes, assisting guests with scanning items, resolving technical issues, and ensuring smooth transactions.
- Processed high-volume transactions accurately and efficiently while maintaining attention to detail.
- Maintained a clean, organized, and well-functioning checkout area, adhering to all cash-handling and safety procedures.
- Assisted customers with inquiries, returns, and payment methods to enhance overall satisfaction and shopping experience.
- Collaborated with team members to streamline checkout operations, reduce wait times, and improve service flow.
Sales Associate
Ross Dress for Less
09.2024 - 09.2025
- Serve as a night cashier on closing shifts, assist customers at the register, provide friendly and helpful customer service, maintain organization and presentation of clothing sections throughout the store, manage fitting room operations, and ensure all returned clothing items are properly restocked.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed inventory levels, ensuring optimal stock availability and organization on sales floor.
Student Assistant
Eastern Michigan University
09.2023 - 04.2025
- Enhanced office efficiency by organizing and maintaining files, records, and resources
- Increased department productivity through effective time management and prioritization of tasks
- Managed student appointments for academic advising, streamlining scheduling processes and reducing wait times
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
Brand Associate
Old Navy
07.2020 - 08.2024
- Enhanced brand awareness by implementing strategic marketing campaigns and initiatives
- Developed strong relationships with clients for increased customer loyalty and retention
- Boosted sales performance through effective merchandising and product presentation techniques
- Collaborated with cross-functional teams to execute successful product launches and promotions.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Education
High School Diploma - Business Management
Eastern Michigan University
Ypsilanti, MI04-2027
High School Diploma - undefined
Old Redford Academy - High School
Detroit, MI06.2022
Skills
- Customer Service & Support
- Retail Merchandising & Visual Presentation
- Conflict Resolution & Problem Solving
- Strong Interpersonal & Communication Skills
- Shipping, Receiving & Inventory Management
- Retail Store Operations & Efficiency
- Data Gathering & Reporting
- Administrative Support & Office Coordination
- Product Promotion & Marketing Assistance
- Product Packing & Quality Assurance
- Material Handling & Stacking
- Task Prioritization & Time Management
- Strong Work Ethic & Integrity
- Patience, Empathy & Professionalism
- Accurate Cash Handling & POS Transactions
- Team Collaboration & Leadership Support
- Customer Service Excellence & Satisfaction Focus
- Reliability, Dependability & Punctuality
Timeline
Cashier
Meijer
07.2025 - Current
Sales Associate
Ross Dress for Less
09.2024 - 09.2025
Student Assistant
Eastern Michigan University
09.2023 - 04.2025
Brand Associate
Old Navy
07.2020 - 08.2024
High School Diploma - undefined
Old Redford Academy - High School
High School Diploma - Business Management
Eastern Michigan University
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