Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kayla Heaps

Grand Island,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Event Sales Coordinator

The Loft At Thin Man Brewery
01.2020 - 09.2023
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set up appointments with potential and current customers to ensure bookings and discuss event details.
  • Prepared pricing agreements and contracts to close sales.
  • Used consultative sales approach to understand and meet customer needs.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Prepared and demonstrated on site tours that showcased the features and benefits of specific customer wants and needs.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Lead event staff with thorough delegation, time management, team building and service excellence within a positive and welcoming environment.
  • Created and managed all staff scheduling

Makeup and Hair Artist

Employeed
01.2016 - Current
  • Promptly responding to all inquiries
  • Arriving early to set up my station
  • Providing my own kit full of an array of products
  • Providing all necessary sanitation products and procedures
  • Ensuring customer satisfaction
  • Showcasing current trends
  • Skilled at working independently and collaboratively in a team environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed and maintained courteous and effective working relationships.


Waitress/Server

Panos Restaurant
01.2018 - 01.2020
  • Serving high volumes in a very fast paced environment
  • Providing fast and efficient service to guests
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Greeted new customers, discussed specials, and took drink orders.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Showcasing multitasking skills
  • Various side work duties
  • Working banquets and private parties
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Catering Staff

Dinosaur BBQ
06.2017 - 12.2018
  • Greet and welcome guests, and respond to specific requests in courteous manner
  • Serve beverage and foods in designated order and quickly remove dishes at end of each course, meal, or function; replenish beverages and check with guests to ensure satisfaction
  • Load/unload catering vehicle with all neccesarry supplies and food
  • Maitre d for Dino BBQ stand at New Era Field during Bills season

Waitress/Banquet Server

Crazy Jakes
09.2016 - 01.2018
  • Greeting all customers with a smile as they walk in the door
  • Seating customers and reviewing the daily specials with them
  • Retrieving all food and beverages for the customer, as well as anything else they need
  • Expediting
  • Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils
  • Preparing all soups and salads
  • Perform basic cleaning tasks as needed or directed by supervisor
  • Setting up, stocking and breaking down the servers station
  • Flipping and preparing banquet rooms
  • Bartending for private parties

Assistant Manager

Pizza Hut
01.2012 - 09.2016
  • Corporate management training was a requirement for this job!
  • Delegated all tasks to employees
  • Financial bookkeeping
  • Guarantee excellent customer service
  • Handled all customer complaints or concerns
  • Managed full store inventory
  • Train new employees to ensure tasks and company policies are known, followed and are completed properly and efficiently
  • Maintained the labor yield and sales regimine
  • Adhere to high corporate standards when regarding safety and business standards
  • Knowledge of all positions in case help was needed
  • Created the employee schedule weekly
  • Learned how to master high stress situations and multitasking.

Education

High School Diploma - North Tonawanda

North Tonawanda High School
North Tonawanda, NY

Cosmetologist - Cosmetology

Buffalo School of Cosmetology And Barbering
Buffalo, NY
2018

Skills

  • Critical thinking
  • Excellent communication
  • Organizational skills
  • Bookkeeping
  • Multitasking
  • Supervision and Leadership
  • Written Communication
  • Decision-Making
  • Time Management
  • Customer Relations

Accomplishments

  • Earned a "the knot, Best of weddings" Award in 2023.

Timeline

Event Sales Coordinator

The Loft At Thin Man Brewery
01.2020 - 09.2023

Waitress/Server

Panos Restaurant
01.2018 - 01.2020

Catering Staff

Dinosaur BBQ
06.2017 - 12.2018

Waitress/Banquet Server

Crazy Jakes
09.2016 - 01.2018

Makeup and Hair Artist

Employeed
01.2016 - Current

Assistant Manager

Pizza Hut
01.2012 - 09.2016

High School Diploma - North Tonawanda

North Tonawanda High School

Cosmetologist - Cosmetology

Buffalo School of Cosmetology And Barbering

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Kayla Heaps