Kayla Hearrell
Sumter,SC
Summary
Experienced professional with a strong background in management and team leadership, skilled at optimizing operations, enhancing efficiency, and fostering collaboration. Known for adaptability, problem-solving skills, and delivering results in challenging environments. Proficient in strategic planning, resource allocation, and fostering staff development. Banking professional with comprehensive experience in financial services and client management, skilled in financial analysis, risk assessment, and regulatory compliance. Strong focus on team collaboration and consistently achieving results in fast-paced environments. Known for adaptability, reliability, keen eye for detail, and strong interpersonal skills.
Overview
11
11
years of professional experience
Work History
Sr. Assistant Manager
Security Finance
09.2022 - Current
- Analyzed performance metrics to identify areas for process improvement and strategic growth.
- Oversaw daily operations, optimizing workflow to meet business demands effectively.
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Evaluated borrower creditworthiness and financial profiles to determine loan eligibility.
- Structured loan products to meet client needs while adhering to regulatory compliance.
- Developed strong relationships with clients, providing personalized support throughout the loan process.
- Prepared and reviewed individual and business tax returns to ensure compliance with regulations.
- Provided guidance on tax law changes, enhancing client understanding and strategic planning.
Customer Service Representative
Bank of America, Customer Service Contact Center
01.2017 - 08.2022
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Guided clients in navigating banking products and services, ensuring informed decision-making.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Collaborated with internal teams to resolve discrepancies and expedite claim resolutions.
- Managed customer inquiries, providing solutions to enhance satisfaction and retention.
- Managed high-volume inbound calls, providing exceptional customer service and support.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Customer Service Representative
Ticketmaster
02.2014 - 01.2017
- Managed customer inquiries and ticketing transactions efficiently.
- Coordinated with various departments to enhance operational workflows.
- Analyzed ticket sales data to identify trends and optimize inventory management.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
Education
Associates - Graphic Design
South Texas College
McAllen, TX06.2018
Skills
- Customer service
- Problem-solving
- Time management
- Team leadership
Timeline
Sr. Assistant Manager
Security Finance
09.2022 - Current
Customer Service Representative
Bank of America, Customer Service Contact Center
01.2017 - 08.2022
Customer Service Representative
Ticketmaster
02.2014 - 01.2017
Associates - Graphic Design
South Texas College
Similar Profiles
Danae HinojosaDanae Hinojosa
Collections & Account Manager at Security FinanceCollections & Account Manager at Security Finance
Amber RobertsAmber Roberts
Branch Manager at Security FinanceBranch Manager at Security Finance
Maria SanchezMaria Sanchez
Branch Manager at Security FinanceBranch Manager at Security Finance
Frances GomezFrances Gomez
Territory Supervisor at Security FinanceTerritory Supervisor at Security Finance
Aliyah ScottAliyah Scott
Team Member at Chuck E. CheeseTeam Member at Chuck E. Cheese