Kayla Heath
New Brunswick,NJ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Physical Therapy Technician
Seaview Orthopedics and Medical Associates
04.2024 - Current
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Prepared patients to meet with physical therapists.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
Manager
European Convience
05.2022 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Waitress
Tio Juan Margaritas
08.2021 - 03.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
High School Diploma -
Hereford High School
Parkton, MD05-2021
Skills
- Critical thinking
- Customer service
- Active listening
- Client relations
- Time management
Timeline
Physical Therapy Technician
Seaview Orthopedics and Medical Associates
04.2024 - Current
Manager
European Convience
05.2022 - 04.2024
Waitress
Tio Juan Margaritas
08.2021 - 03.2022
High School Diploma -
Hereford High School
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