Kayla Hebert
Marrero,LA
Summary
Dynamic nursing leader with extensive experience at Southern Grace Hospice, excelling in nursing management and quality improvement. Proven track record in enhancing patient satisfaction through effective care coordination and staff development. Skilled in budget management and clinical assessment, fostering a culture of excellence and teamwork to achieve optimal patient outcomes.
Professional with substantial experience in nursing leadership, bringing strong emphasis on patient care, staff development, and operational efficiency. Adept at fostering collaborative team environments and adaptable to changing healthcare needs. Proficient in clinical management, regulatory compliance, and strategic planning, ensuring optimal outcomes and high standards. Known for exceptional communication, problem-solving abilities, and unwavering reliability.
Dedicated to promoting quality patient care and satisfaction and offering experience in nursing and healthcare administration. Possesses proven track record of developing and implementing comprehensive nursing policies, providing excellent leadership and mentoring, and maintaining compliance with regulatory standards.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
12
12
years of professional experience
3
3
Certification
Work History
Assistant Director of Nursing
Southern Grace Hospice
06.2025 - Current
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents, and families.
- Managed nursing schedules and budgets, streamlining processes for cost savings while maintaining high-quality patient care.
- Collaborated with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs.
- Contributed to the accreditation process by maintaining compliance with state and federal regulations for nursing standards.
- Mentored new nurses in clinical practice and procedures, fostering a supportive learning environment.
- Assisted in developing policies and procedures for safe medication administration, minimizing errors within the department.
- Served as a role model for nursing staff by demonstrating exceptional clinical skills, ethical behavior, and commitment to continuous learning.
- Enhanced staff performance through regular training sessions and professional development opportunities.
- Coordinated with physicians on complex cases, ensuring seamless communication among healthcare professionals involved in patient care.
- Optimized staffing levels to maintain an appropriate nurse-to-patient ratio, promoting quality of care without exceeding budget constraints.
- Evaluated staff performance regularly, providing feedback and guidance for improvement when necessary.
- Participated in quality improvement initiatives aimed at enhancing overall service delivery within the facility.
- Played a key role in attaining high patient satisfaction scores by consistently delivering compassionate care and addressing concerns promptly.
- Ensured adherence to safety guidelines for both patients and staff members during all aspects of clinical operations.
- Influenced positive change within the organization by championing innovative ideas that led to better patient outcomes.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Registered Nurse
Ochsner Hospital
04.2017 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Educated family members and caregivers on patient care instructions.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Patient Care Manager
Heart of Hospice
01.2022 - 06.2025
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Managed budgets and resources effectively to reduce departmental costs while maintaining high standards of care.
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
- Collaborated with physicians and other healthcare professionals to develop comprehensive treatment plans for patients.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Spearheaded initiatives to improve overall patient experience, leading to increased satisfaction scores and positive reviews.
- Addressed family concerns promptly by collaborating closely with support services such as social workers or financial counselors.
- Championed a culture of continuous learning within the department by sharing latest research findings and best practices with colleagues.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Evaluated staff performance regularly, providing constructive feedback and opportunities for professional growth.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Maintained detailed records in compliance with agency standards and regulations.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Quality Manager
Bridgepoint Healthcare
05.2021 - 01.2022
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Improved team efficiency with introduction of new tracking system for monitoring quality control metrics.
Case Manager
Amedisys Home Health
06.2015 - 02.2020
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Trained new case managers, raising team's overall competency and service delivery standards.
Registered Nurse, Intensive Care Unit
West Jefferson Hospital
06.2013 - 06.2016
- Handled ventilator support, feeding tubes and central lines.
- Assisted physicians with bedside procedures, ensuring accurate treatment administration and timely patient recovery.
- Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
- Administered medications and treatments as prescribed by physicians.
- Managed ventilator settings according to physician orders, significantly reducing instances of respiratory distress among critically ill patients.
- Increased family involvement in patient care by providing timely updates on their loved one''s progress and addressing any concerns or questions they may have had.
- Identified patients' current needs through careful observation, vitals monitoring and discussions with loved ones or patients.
- Facilitated smooth patient transitions from the ICU to other units by providing detailed reports and recommendations for ongoing care.
- Mentored new nursing staff, facilitating smooth integration into the ICU unit and promoting a supportive workplace culture.
- Administered medications accurately and effectively, preventing adverse reactions through careful monitoring of drug interactions.
- Cared for wounds such as surgical sites and pressure sores to prevent infection and promote healing.
- Supported needs of medically complex patients with skilled nursing care.
- Managed patient flow effectively through timely placements upon admission as well as coordinating smooth transfers and discharges.
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Observed patients' vital signs and administered physician-prescribed medications and treatments.
- Guided patients, caregivers, and family members on plans of treatment and helpful resources available locally to support care.
Education
Nursing
University of Holy Cross
New Orleans, LA05-2013
Skills
- Nursing management
- Case management
- Budget management
- Patient education
- Clinical assessment
- Care coordination
- Quality improvement
- Quality control
- Staff evaluation
- Professional development
- Recruiting and hiring
- Shift scheduling
- Interdisciplinary collaboration
- EMR software
- Clinical documentation
- Nurse education and training
- Leadership and guidance
- Strong work ethic
- Effective multitasking
- Critical thinking
- Direct patient care
- Verbal and written communication
- Nursing ethics
- Discharge and transfer procedures
- Hospital admissions
- Chronic disease management
- First aid and CPR
- Medication dispensing
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Clinical leadership
Certification
- BLS certified (expires 2026)
- ACLS certified (expires 2026)
- CPI certified (expires 2026)
Timeline
Assistant Director of Nursing
Southern Grace Hospice
06.2025 - Current
Patient Care Manager
Heart of Hospice
01.2022 - 06.2025
Quality Manager
Bridgepoint Healthcare
05.2021 - 01.2022
Registered Nurse
Ochsner Hospital
04.2017 - Current
Case Manager
Amedisys Home Health
06.2015 - 02.2020
Registered Nurse, Intensive Care Unit
West Jefferson Hospital
06.2013 - 06.2016
Nursing
University of Holy Cross
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