KAYLA HEGGIE
MD
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
D&J Medical
05.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Developed and maintained efficient production processes and procedures.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Screened personal and business calls and directed to appropriate party.
- Submitted medical authorizations for approval.
Reimbursement Specialist
Maxim Healthcare
12.2022 - 04.2024
- Maintained comprehensive knowledge of healthcare billing practices, staying current on industry updates and changes in regulations.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Created training materials and led sessions for new hires, ensuring they were equipped with the necessary skills to excel as Reimbursement Specialists.
- Monitored outstanding invoices and performed collections duties.
- Conducted regular audits of billing records, identifying areas where inconsistencies could be addressed to optimize efficiency within the department.
Executive Assistant
Gifted Healthcare
08.2022 - 02.2023
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Collaborated with production team to support effective resource allocation.
- Facilitated training and onboarding for incoming office staff.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
Eligibility Assessment Officer
IPS-MTA Mobility
09.2020 - 08.2022
- Evaluated accuracy and quality of data provided to agency by clients through an application.
- Reviewed medical files to determine client's current status of injury.
- Conducted over the phone and in-person assessments of people with disabilities to determine qualification of benefits.
- Worked alongside administrative team to review and update client information as needed.
- Managed and protected client records under the guidelines of HIPPA
- Approved or Denied benefits based upon qualification criteria.
- Responded to correspondence from PCPs
Senior Customer Assistance Representative
Enterprise Holdings
09.2019 - 07.2020
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Obtained signatures for financial documents and invoices.
- Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
- Provided information regarding charge accounts and loyalty programs.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Payroll Shipping Specialist
Restaurant Solutions Inc.
05.2019 - 04.2020
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Served as backup for payroll supervisor to process open record requests.
- Orchestrated routing by producing accurate shipping documentation and package labels for over 5,000 payroll checks a day.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
HR Specialist
Fedex Office
02.2017 - 05.2019
- Reviewed and screened applicant resumes to identify qualified candidates.
- Created and maintained employee personnel files.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Responsible for ensuring compliance with Federal, State, and Company guidelines for collecting and securing all HR documents.
Administrative Office Assistant
West Virginia University
01.2014 - 09.2016
- Answered and managed over 100 incoming and outgoing calls while recording accurate messages.
- Streamlined office operations by implementing efficient organizational systems and filing procedures.
- Opened and properly distributed incoming mail.
- Maintained clean reception area, including lounge and associated areas.
- Screened all visitors and directed them to correct employee or office.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
Education
Bachelor's Degree - Communication Studies
West Virginia University
05.2018
Skills
- Data Entry
- Medical coding
- EPIC
- Schedule & calendar planning
- Excel spreadsheets
- Mail handling
- Multi-line phone proficiency
- Interpersonal Communication
- Advanced MS Office Suite
- Caseload management
- Customer relationship management (CRM)
Timeline
Administrative Assistant
D&J Medical
05.2024 - Current
Reimbursement Specialist
Maxim Healthcare
12.2022 - 04.2024
Executive Assistant
Gifted Healthcare
08.2022 - 02.2023
Eligibility Assessment Officer
IPS-MTA Mobility
09.2020 - 08.2022
Senior Customer Assistance Representative
Enterprise Holdings
09.2019 - 07.2020
Payroll Shipping Specialist
Restaurant Solutions Inc.
05.2019 - 04.2020
HR Specialist
Fedex Office
02.2017 - 05.2019
Administrative Office Assistant
West Virginia University
01.2014 - 09.2016
Bachelor's Degree - Communication Studies
West Virginia University
Similar Profiles
Mercedes Schultz M.D.Mercedes Schultz M.D.
Hospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical ClinicHospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical Clinic
Alannah MohrAlannah Mohr
Clinical Rotations as a Student Nurse at Gila Regional Medical Center and Mimbres Valley Medical CenterClinical Rotations as a Student Nurse at Gila Regional Medical Center and Mimbres Valley Medical Center
Danielle MarnerDanielle Marner
NA at Exploration Station (Pediatrics) | HCA Aventura (Med-Surg I, Psychiatry) | HCA Kendall (Med-Surg II) | HCA Mercy (Neuro) | Jackson Medical Center (Obstetrics- Maternity Unit) | Jackson Main (Leadership - ICU) | Northshore Medical Center (Oncology)NA at Exploration Station (Pediatrics) | HCA Aventura (Med-Surg I, Psychiatry) | HCA Kendall (Med-Surg II) | HCA Mercy (Neuro) | Jackson Medical Center (Obstetrics- Maternity Unit) | Jackson Main (Leadership - ICU) | Northshore Medical Center (Oncology)
Channelle QuarlesChannelle Quarles
Patient Sitter at Howard County Medical CenterPatient Sitter at Howard County Medical Center
Richard RosensteelRichard Rosensteel
Bartender at Clyde's RestaurantBartender at Clyde's Restaurant