Kayla Hemb

Service Advisor:

• Answer incoming calls
• Assist clients at the counter
• Schedule service calls
• Create and close out work orders
• Manage all internal service requests for sold, trade in, and current in stock units
• Scheduling new deliveries
• Shipping of Ecrates
• Creating filter binders / maintenance reminder sheets for customers
• STIHL iMow service and installs

Warranty Administrator

• Submit John Deere and other shortline manufacture warranty claims in a timely manor
• Reconciling warranty claims
• Submitting adjustments for warranty claims
• Submitting Special Allowances with Territory Manager
• Maintain warranty parts bins in an orderly manor
• Register STIHL equipment

Marketing Lead:

• Maintain website by uploading new and current content
• Creating new webpages
• Building out background for Build-Your-Own feature on website
• Apparel inventory
• Organize events for the company
• Maintain social media pages
• Design postcards, flyers, vehicle wraps, billboards, and promotional materials
• Submit coop claims for John Deere and Wacker Neuson

(Brands Including: Toro, Ariens, Gravely, Simplicity, Briggs and Stratton, Ferris, Snapper, and Wright)

• Sell lawn tractors, zero turns, stand on mowers, walk behind lawn mowers, and walk behind snowblowers
• Sell STIHL equipment
• Receive in new equipment from manufactures and insure there is no damage
• Look up parts for technicians and customers
• Order parts for technicians and customers
• Receive in parts from manufactures
• Schedule service for customers
• Schedule pick up and deliveries for customers
• Answer all incoming calls
• Review all work orders

• Remedied issues and conflicts among coworkers
• manage multiple high-priority tasks while maintaining strict deadlines
• Oversaw training and onboarding process for all newly hired employees
• Conducted regular firearm applications to qualified applicants
• Supervised day to day operations to meet performance expectations
• Completed regular inventory counts
• Maintained up to date training on diverse merchandise sold