KAYLA L. HEMPHILL
Hampton,GA
Summary
Detail-oriented Clerk with expertise in clerical management, including record keeping and office organization. Demonstrated ability to handle correspondence accurately and coordinate documents efficiently. Strong problem-solving skills and multitasking capabilities enhance overall office productivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sheriff's Clerk
Sheriff's Office
11.2021 - Current
- Accurately process and manage legal documents, including bonding forms and property bonds.
- Maintained inventory levels of office supplies and equipment as needed.
- Answered phones in a courteous manner while providing excellent customer service.
- Assisted customers with inquiries and complaints in a professional manner.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Oversee and maintain the department's phone systems to streamline communication.
- Provide administrative and clerical support, including document preparation, filing, and correspondence.
- Assist with inmate documentation related to sentencing and provide critical administrative support.
- Conduct comprehensive background checks, ensuring accuracy and adherence to protocols.
- Manage fingerprinting and expungement procedures efficiently.
- Collaborate with law enforcement agencies to enhance information exchange and operational effectiveness.
- Entering citations into brazos & CPU8
Call Center Agent
Mediastratx
05.2021 - 06.2021
- Company Overview: Remote
- Managed high-volume warranty calls, resolving customer concerns promptly and improving satisfaction rates.
- Developed and implemented strategies for handling peak call periods, reducing wait times and enhancing engagement.
- Remote
- Identified customer needs by asking probing questions and actively listening to responses.
- Followed up with customers regarding their satisfaction with product or service received.
- Greeted customers in a professional and courteous manner.
- Managed customer accounts, including updating account information as needed.
Call Center Agent
Infusion
03.2021 - 05.2021
- Company Overview: Remote
- Scheduled and coordinated COVID-19 vaccination appointments, ensuring efficient service delivery.
- Optimized appointment logistics to meet high demand and enhance customer satisfaction.
- Demonstrated strong organizational and multitasking skills while managing high call volumes.
- Remote
Education
High School Diploma -
Lovejoy High School
Hampton, GA05.2021
Skills
- Document processing
- Clerical support
- Data analysis
- Office 365
- Professional correspondence
- Cross-departmental collaboration
- GCIC
- Customer service
- 40 words per minute
- Citations
- CPU8
- Security awareness
- Background checks
- Recordkeeping
- Office supply management
- Communication skills
- Attention to detail
- Database entry
- Scanning and copying
- Administrative support
- Administrative tasks
- Verbal and writing communication
- Mail handling
- Spreadsheet development
Certification
- GCIC Certification, Experienced
- Cybersecurity Fundamentals Awareness Training, Beginner
Additional Information
Dedicated to ongoing professional development in administrative and cybersecurity fields., Known for adaptability, attention to detail, and excelling in fast-paced environments.
Timeline
Sheriff's Clerk
Sheriff's Office
11.2021 - Current
Call Center Agent
Mediastratx
05.2021 - 06.2021
Call Center Agent
Infusion
03.2021 - 05.2021
High School Diploma -
Lovejoy High School