Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Kayla Hendon

Pryor,OK

Summary

Results-driven Licensed Insurance Producer known for productivity and efficiency in task completion. Skilled in risk assessment, policy customization, and client relationship management. Excel in communication, negotiation, and problem-solving to deliver optimal solutions for clients. Committed to maintaining up-to-date industry knowledge and applying it effectively in fast-paced environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Licensed Insurance Producer

State Farm
Pryor, OK
05.2022 - 09.2024
  • Analyzed customer needs and recommended suitable insurance policies for them.
  • Provided guidance on the selection of appropriate coverages, policy limits, deductibles, and other policy features.
  • Conducted periodic reviews of existing policies to ensure compliance with state regulations.
  • Processed applications received from customers for various types of insurance plans.
  • Provided advice on risk management strategies to reduce potential losses from insured events.
  • Offered policy guidance and management to promote asset protection.
  • Exceeded company sales goals for new policies.
  • Addressed customer queries on insurance coverage, terms, conditions, and eligibility criteria.
  • Upsold products to policyholders and potential new clients.
  • Exceeded assigned sales and retention targets each quarter by upselling insurance products.
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
  • Utilized CRM software to track leads, customer interactions, and sales progress efficiently.

Insurance Customer Service Representative

State Farm
Pryor, OK
05.2022 - 09.2024
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Verified accuracy of customer data entered into the system.
  • Maintained accurate records of customer interactions and transactions.
  • Provided quotes on various types of insurance policies.
  • Facilitated payment processing for premium payments and renewals.
  • Performed administrative duties such as filing, scanning, faxing, copying documents.
  • Assisted with resolving complex claims or billing disputes in a timely manner.
  • Developed strong relationships with clients by providing exceptional customer service.
  • Responded promptly to emails and phone calls from customers seeking assistance.
  • Navigated computer system to look up customer information and update policies.
  • Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
  • Managed high-volume inbound and outbound calls to address customer inquiries and claims.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.

Education

High School Diploma -

Clayton Valley High School
Concord, CA
06-2010

Skills

  • Client Service
  • Client Retention
  • Policy Management
  • Insurance sales strategy
  • Asset Protection
  • Client Relationship Management
  • Product Knowledge
  • CRM Tracking

Certification

  • Oklahoma State Insurance Producer - License No: 3001947399 NPN: 20333940

Accomplishments

  • Google 5-Star Reviews:

"I have been with Bill Kolb since 2001 and he has provided coverage for numerous vehicles and homes. I have had a few claims here and there and never received the word "no". I have recently had my home flooded by septic backing up. My home has 3 restrooms which all backed up at the same time and flooded nearly 90% of my home. I attempted to clean the majority of the issue, but then realized this was far beyond anything I could do. I contacted Bill Kolb's office and spoke with Kayla my agent. Kayla was swift in her actions and had a team out to my house to begin the mitigation and soon had me in contact with a claims agent as well as a contractor to repair my home. State Farm has once again shown me how dedicated they are to their customers. My dog and I have been staying in a Hotel while this process has played out and Kayla has handled any of my concerns with a positive and can do attitude. I can't say enough nice things about this office and I'm grateful for the hard work and coverage they have provided for me and a my family."

  • "Kayla was a great help while switching vehicles on my auto policy. There is much to deal with after an accident, any smooth transition is helpful."
  • "Kayla at Bill Kolb’s (State Farm) office has gone above and beyond for us! I‘ve been with Bill Kolb for several years now. The service they provide is outstanding in every instance I’ve called on them. They are fast and efficient during every step of their processes. I would recommend them to any of my closest friends or family without a second thought."
  • "Kayla and the rest of the Statefarm family in Pryor is great to work with !
    Truly appreciate their customer service.
    They showed concern and care."
  • "Kayla has been a great help with my dad, my sister and myself. Thanks Kayla!"
  • "Kayla and krystal was very helpful and great. They were very professional."
  • "Kayla from State Farm was very professional and courteous. She gave me all of my options and answered all of my questions. She was very quick and efficient. I also spoke with Heather and she was also professional, courteous, and helped me very quickly. Great office."
  • "Kayla with Bill Kolbs State farm office did an amazing job helping us insure our vehicles while also helping us get the best options to benefit our family. She went above and beyond to get us all of the discounts that were available for us to get the lowest premiums possible."
  • "Kayla did great, she was efficient and was able to add our newest vehicle and make sure we were covered. Thank you"
  • "I just added a new vehicle to our existing insurance plan and Kayla was so great to work with! She answered any questions, helped me get the best rate and had my vehicle insured in MINUTES. She made the process so quick and easy. I definitely recommend using Bill Kolb"
  • "Kayla and Krysten did a great job of helping us with additional coverage and saving us money on our policies. Highly recommend Bill Kolb State Farm"
  • "Kayla was wonderful and super helpful finding us a great deal on our insurance!"
  • "Kayla was kind, courteous, responded in a timely manner, and was very knowledgeable. She was able to get the right policy for me at a great rate."
  • "Kayla made adding a vehicle so easy and was kind and helpful through the entire process!"
  • "Kayla Hendon and the team at Bill Kolb's State Farm Office have went above and beyond to help me with my home siding insurance claim from the Father's Day Storm. I appreciate them and their expertise. I highly recommend them!"
  • "Kayla is very helpful! We needed to make some adjustments to our plan, and she was able to do so quickly and within our budget. Appreciate her help!"
  • "Great assistance from Kayla to change our renter's policy. She was quick to get back with us on how the updates would effect one another and provided the costs!"

Timeline

Licensed Insurance Producer

State Farm
05.2022 - 09.2024

Insurance Customer Service Representative

State Farm
05.2022 - 09.2024

High School Diploma -

Clayton Valley High School
Kayla Hendon