Kayla Herdt
Nampa,ID
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on driving results through thoughtful reporting, resource management, operational improvements and building strong relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager, Network Growth
Bright Horizons
Broomfield, CO
01.2022 - Current
- Establish a full-scale sales operation in work management platform, Monday.com
- Lead a sales team of four specialists; duties include supporting daily responsibilities, empowering independent decision making, and prioritizing professional growth
- Collaborate regularly and effectively with cross-functional teams to align goals, share progress, and prioritize projects
- In 2023, supported a minimum of 30 clients through strategic recruitment planning: including confidently presenting recruitment processes & progress to several clients directly
- Developed/improved operational processes and automations leading to a 10% overall improved provider conversion rate, a 55% increase in number of provider activations, and a significant reduction in provider paperwork error.
Provider Accounts Team Lead
Bright Horizons
Broomfield, CO
01.2019 - 01.2022
- Led a team of two, supporting employee development and day to day responsibilities
- Leveraged Qlik data daily to identify and address network coverage concerns
- Researched and implemented a new workflow management system, PureCloud, leading to improved e-mail response time and saved team resources
- Participated in the Bright Horizons mentorship program.
Provider Accounts Specialist
Bright Horizons
Broomfield, CO
01.2017 - 01.2019
- Displayed strong time management and prioritization skills by completing numerous projects assigned by three different managers while addressing daily Provider needs
- Implemented numerous process improvements including the “Center at Capacity until Future Date” process
- Managed Provider Accounts intern and provided feedback and support for growth
- Completed Bright Horizons Growing Leaders Certification.
Quality Assurance Specialist
Bright Horizons
Broomfield, CO
01.2016 - 01.2017
- Displayed expert de-escalation skills in highly sensitive issues
- Performed in depth research for Client Relations Directors and Program managers
- Worked closely with Providers to gather caregiver statements and reach definitive resolutions.
Education
High school Diploma -
Pennfoster Online
Skills
- Process Improvement
- Strong Communication and Negotiation skills
- Project Leadership
- Relationship building and Influencing
- Flexible and Decisive
- Proficient in Mondaycom
- Strategic Planning and strong organization
- Market Analysis
- Cross-Functional Team Leadership
Professional Development
- Google Project Management Certification
- BH Leading Brightly Sessions
Affiliations
- Weekends devoted to my personal ministry
- Avid Beyonce' fan
- D- gardener
Accomplishments
- "Rising Star" AOE award
Certification
- Google "Project Management" certificate (in progress)
Languages
American Sign Language
Professional
Websites
Timeline
Manager, Network Growth
Bright Horizons
01.2022 - Current
Provider Accounts Team Lead
Bright Horizons
01.2019 - 01.2022
Provider Accounts Specialist
Bright Horizons
01.2017 - 01.2019
Quality Assurance Specialist
Bright Horizons
01.2016 - 01.2017
High school Diploma -
Pennfoster Online
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