Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kayla Hernandez

Coolidge,TX

Summary

Dynamic Special Education Teacher and Retail Sales Associate with a proven track record at Mexia ISD and Bealls Store. Excelled in creating tailored educational strategies and enhancing customer experiences, showcasing exceptional problem-solving and Microsoft Excel skills. Achieved significant improvements in student academic success and sales goals through innovative engagement and assessment techniques.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Special Education Teacher

Mexia ISD
08.2023 - 10.2024
  • Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
  • Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.

Retail Sales Associate

Bealls Store
01.2022 - 07.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Greeted customers and provided outstanding customer service.

Education

Wortham High School
Wortham, TX

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Call center experience
  • Microsoft Excel
  • Complaint Handling
  • Payment Processing
  • Customer satisfaction measurement
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills
  • Product Knowledge
  • Paperwork Processing
  • Customer Engagement
  • Online chat and email

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Special Education Teacher

Mexia ISD
08.2023 - 10.2024

Retail Sales Associate

Bealls Store
01.2022 - 07.2023

Wortham High School

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Kayla Hernandez