Kayla Hernandez
San Antonio
Summary
Results-oriented cashier known for delivering high levels of customer service. Strengths include time management and initiative in personalizing customer interactions, contributing to increased satisfaction and loyalty. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Efficient service is always given.
Overview
2
2
years of professional experience
Work History
Cashier,Counter Help, Trainer, Slicer
Bill Miller Barbecue
San Antonio
07.2023 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting business to increase sales potential.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Some College (No Degree) - Nursing
St Philips College
1801 Martin Luther King DrSkills
Communication Skills:
- Clear and concise verbal and written communication
- Remaining calm, using time efficiently as an independent, or as a team
- Phone etiquette
- Initiative to be a team collaboration
- Active listening skills
- Empathy and patience
Time management:
- Effective prioritization of tasks
- Structured use of time and resources
- Punctuality and dependability
Adaptability:
- Flexibility in handling changes and unexpected challenges
- Open to new experiences and tools for personal growth
References
References available upon request.
Timeline
Cashier,Counter Help, Trainer, Slicer
Bill Miller Barbecue
07.2023 - Current
Some College (No Degree) - Nursing
St Philips College
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