Kayla Hernandez21@gmail.com

I have been working with PetSuites since 2023, and have learned many things about animals, but since I became a Pet Pro Lead Supervisor, its been very fast paced, especially during the summer time when we have over 150-200 animals. With that, my job is to make sure that my leads do everything by the book, especially when it comes to caring for someone else's pet. Many of our animals come in with directions on how their pet should be fed, and taken care of. I normally open with my coworkers at 6:15 am to get the pets up and ready for walks and feeding, and with that our day begins, after my leads are done feeding and walking, i walk their section to make sure they have charted the pets feeding and whether or not they used the rest room or not. i do the meds for some of the pets, as well as taking out our Senior Staff animals, which are animals that are usually aggressive due to being uncomfortable. When we get new employees during the summer time, I train them to use our online system, as well as how to follow our safety guildline so their work day is steady and efficient.

As a supervisor at SafeSplash SwimSchool, I would be consistently moving around the facility making sure that everything is organized and clean, making the schedule that fits the needs of my teachers, and doing inventory for the swim supplies we sold. Every month I would have to set up meetings with the parents and teachers for them to watch their children's progress, as well as scheduling mandatory meetings with the swim instructors to discuss what we can do to make the swimming lessons better, as well as correcting them on any mistakes or letting them know what they need to work on to be better teachers.

Due to me working six days out of the week, I ended up leaving safe splash so I could focus on schooling for myself.

Some of the supervisor duties I would do consisted of;

• Training new employees on company policies, procedures and work ethics.
• Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
• Worked closely with upper management to develop strategies for improving operational efficiency within the department.
• Ensured that safety protocols were followed at all times by all staff members.
• Motivated employees to reach highest professional potential.

My responsibilities as a customer service specialist was to help assist our customers with any problems they may have with our items, answering the phone to direct them to who they need to speak with, Checking inventory, making price changes, calling the customer service line for people who had problems with their credit card, as well as totaling out items that were being stolen to see how much money it would come out to.

When i became a lead, my job was to motivate my cashiers to push for credit cards, talk to them about their performance, and go over their numbers with them. I would always count the cash drawer in the morning as well as at night to make sure we haven't gone over, or if were short. I was all about getting things done on time, and making sure I stayed busy through out the day. Working at Dicks Sporting Goods showed me that it will get busy during specific times, that includes the summertime, our astros day, labor day weekend, and when sports season comes up for everyone.

these are some of the things I did as a Lead:

• Alleviated customer service needs with policy-appropriate solutions.
• Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
• Worked with floor team and managers to meet wide range of customer needs.
• Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Helped management develop employee improvement plans and motivate team members to continually improve.

I worked at Old Navy for a short time period due to financial issues in the home. Due to Old Navy being a retail store for all genders and ages, they would get very busy, especially during sale days. As a cashier i would help open the store along side my managers and put product out from truck, or help rearrange our manakins and the clothing we put out for show.

many of the things I would do at Old Navy consisted of the following:

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

As a Sales Associate at Auto Zone my job was to check people out and work on shipments coming in, as well as attending to Customers needs like changing their car battery, lights, and fuse's. I would go to the store before it opened to set up displays and clean the store so its ready for the day as well as counting the money drawers for the other cashiers, and counting the drawers after closing to make sure the money was the correct amount after a busy sales day. One of the main things we would push for is Warranty's incase something happens in the future, customers could come back and exchange their battery.

List of other things i would do at Autozone consisted of:

• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
• Engaged with customers to effectively build rapport and lasting relationships.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Provided exceptional services and pleasant shopping experiences to retail customers.