Kayla Herrera
Moncks Corner,SC
Summary
Creative Business Owner with exceptional background spent in the animal industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
13
13
years of professional experience
Work History
Business Owner
Wags & Walks Pet Care Services LLC
04.2022 - 07.2023
- Dog walking, administering meds as needed, feeding, light cleaning.
- Ensured optimal safety for all animals.
- Consulted with customers to assess needs and propose optimal solutions.
- Weekly scheduling, payment processing and Deposits.
- Answering phone calls, emails, and texts on a day-to-day basis.
- Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
- Managed approximately 70 families who needed pet care.
Kennel Technician
Berkeley Animal Center
08.2021 - 12.2021
- Doing meet and greets with potential families and their pets to find the right animal for them.
- Contributed to increasing public awareness of available animals for adoption through active participation in community outreach events.
- Kept animals clean and free of contaminants to promote optimal health.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Worked with over 80 dogs on a daily basis.
Kennel Technician
My Three Dogs
07.2019 - 08.2021
- Administering medication.
- Cared for roughly 50 dogs a day.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Kept animals clean and free of contaminants to promote optimal health.
- Monitored animals for behavioral problems and signs of health issues.
- Educated visitors and staff on proper animal care and handling.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Answering phone calls, inputting new client information and payments into the system.
- Making sure all dogs are up to date on required vaccines.
- LOTS of cleaning to assure the facility is up to proper standards.
Sales Associate
Pet Go Around
12.2018 - 05.2019
- Handling 20-30 puppies and kittens on a daily basis and ensuring all animals find their forever homes
- Customer service on a daily basis
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Office/Personal Assistant
Spring Suspension and Alignment
12.2015 - 05.2018
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed 50 plus phone calls daily.
- Scheduling appointments.
- Picking up parts at various shops.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Displayed absolute discretion at handling confidential information.
- Childcare and pet car for the business owner's.
Dog Walker
Beach Dog Walking and Pet Care
08.2015 - 12.2015
- Administering meds and handling any feedings if needed.
- Followed optimal schedules for animals as set by owners or supervisors.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Monitored animal behavior to keep owners informed on progress and any issues.
- Managed 50 plus messages from pet clients daily.
- Cat Care.
Bather/Receptionist
Fur Frenzy Pet Spa
03.2015 - 08.2015
- Collaborated with groomers to prepare animals for additional services such as haircuts or nail trims, increasing overall salon efficiency.
- Assisted in maintaining a clean and organized workspace, ensuring a safe environment for both staff and pets.
- Managed inventory of bathing supplies and ensured timely reordering when necessary, preventing stock shortages or disruptions to service offerings.
- Provided a welcoming and comfortable environment for both pets and their owners, helping to build trust and customer satisfaction.
- Ensured optimal hygiene standards, regularly sanitizing tools and equipment after each use.
- Communicated effectively with team members regarding any special instructions or concerns regarding a pet''s grooming session.
- Managed 50 plus phone calls and emails daily.
- Scheduling grooming and daycare services as needed.
Cashier
Stinett Enterprises
06.2014 - 12.2014
- Conducting sales, Restocking, Cleaning, Run and Balance cash register.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
Cashier/Assistant Manager
Par Mar Oil Company
08.2010 - 04.2012
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
Education
Certificate - Digital Marketing
IAP Career College
Ontario, Canada01.2024
High School Diploma -
Penn Foster High School
Scranton, PA05.2010
Skills
- Strategic Planning
- Schedule Management
- Customer Service
- Business Marketing
- Business Planning
References
- Dianne Shelley, Friend, (843) 530-8730
- Thomas Kime, (803) 840-1723
- Ruth Butka, (843) 670-4979
Timeline
Business Owner
Wags & Walks Pet Care Services LLC
04.2022 - 07.2023
Kennel Technician
Berkeley Animal Center
08.2021 - 12.2021
Kennel Technician
My Three Dogs
07.2019 - 08.2021
Sales Associate
Pet Go Around
12.2018 - 05.2019
Office/Personal Assistant
Spring Suspension and Alignment
12.2015 - 05.2018
Dog Walker
Beach Dog Walking and Pet Care
08.2015 - 12.2015
Bather/Receptionist
Fur Frenzy Pet Spa
03.2015 - 08.2015
Cashier
Stinett Enterprises
06.2014 - 12.2014
Cashier/Assistant Manager
Par Mar Oil Company
08.2010 - 04.2012
Certificate - Digital Marketing
IAP Career College
High School Diploma -
Penn Foster High School
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