Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kayla Herrera

Bradenton,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Service Staff Member

Publix
08.2023 - Current
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
  • Processed refunds and exchanges in accordance with company policy.
  • Coordinated effectively with other departments to resolve client concerns promptly and comprehensively.

Baker

Publix
01.2024 - 06.2024
  • Produced consistently high-quality baked goods for customers.
  • Managed inventory for cost-effectiveness, ensuring no shortage of ingredients and minimizing waste.
  • Processed customer orders and payment transactions.
  • Conducted monthly inventory audits to ensure accuracy and accountability of stock levels.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Followed food safety standards when handling ingredients.

Cashier

Publix
11.2019 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Used POS system to enter orders, process payments and issue receipts.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Crew Team Member

Arby's
04.2022 - 11.2022
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new employees by demonstrating tasks and coaching during daily activities.

Education

Associate of Arts - Architecture

State College of Florida, Manatee-Sarasota
Bradenton, FL
05.2025

High School Diploma -

Parrish Community High School
7505 Fort Hamer Road, Parrish, Fl
05.2023

Skills

  • Document Control
  • POS systems expert
  • Information Security
  • Customer Service
  • Client Relations
  • Scheduling
  • Delivery Scheduling
  • Complaint Handling
  • Money handling abilities
  • Documentation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Baker

Publix
01.2024 - 06.2024

Customer Service Staff Member

Publix
08.2023 - Current

Crew Team Member

Arby's
04.2022 - 11.2022

Cashier

Publix
11.2019 - 09.2023

Associate of Arts - Architecture

State College of Florida, Manatee-Sarasota

High School Diploma -

Parrish Community High School

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Kayla Herrera