Kayla Herron
Chico,CA
Overview
8
8
years of professional experience
Work History
Trip Leader
Adventure Outings
Chico
08.2024 - Current
- Lead group excursions, ensuring participant safety and adherence to protocols.
- Adapt to unforeseen challenges or changes in itinerary seamlessly to minimize disruption for group members.
- Develop engaging itineraries that catered to diverse participant interests and skill levels.
- Contribute to a positive work environment by actively engaging with colleagues and maintaining open lines of communication.
Firework Booth Manager
Rotary Club of San Bruno
San Bruno
07.2025 - 07.2025
- Assisted in coordinating booth setup and breakdown daily.
- Contributed to creating an inviting atmosphere through visually appealing display arrangements.
- Collaborated with volunteers to ensure efficient workflow during busy event periods.
- Learned effective communication strategies to interact with diverse audiences.
Trips Manager
Adventure Outings
Chico
08.2024 - 05.2025
- Created Trip Calendar, including trips and descriptions for Adventure Outings.
- Collaborated with my boss, other managers, as well as guest speakers to organize events.
- Facilitated meetings to delegate leaders to trips.
Assistant Trip Leader
Adventure Outings
Chico
01.2023 - 08.2024
- Assistant led diverse groups through outdoor excursions, ensuring safety and engagement throughout activities.
- Trained and learned from trip leaders on best practices to advance to Trip Leader position.
- Evaluated participant feedback to refine future trips, ensuring continuous improvement in service delivery.
- Fostered teamwork among participants, promoting collaboration and camaraderie in challenging environments.
Office Staff
Adventure Outings
Chico
01.2022 - 08.2024
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated all pertinent information with trip participants.
- Answered calls and emails in a professional, timely manner.
- Implemented document management system, enhancing accessibility and retrieval efficiency.
Cashier
Mountain Mike's
Millbrae, CA
05.2021 - 06.2023
- Provided exceptional customer service, resolving inquiries and enhancing satisfaction.
- Maintained a clean and efficient front-of-house environment
- Assisted in training new staff on operational procedures and customer interaction techniques.
Babysitter
Family Friends And Neighbors
Millbrae, CA
01.2018 - 08.2022
- Provided consistent care for the child from toddlerhood through early school years
- Built a strong rapport with the child by fostering trust, empathy, and patience
- Supervised children's activities, ensuring safety and engagement in age-appropriate tasks.
- Communicated effectively with parents regarding children's progress and daily activities.
Education
Bachelor of Science - Communication Sciences And Disorders
California State University, Chico
Chico, CA05-2026
Skills
- Environmental awareness
- Customer Service
- Child Supervision & Instruction
- Safety Awareness Cash Handling
- Communicative
- Team Leadership
- Time Management
- Customer engagement
- Outdoor Recreation
- Conflict Resolution
- Wilderness First Responder (WFR)
Timeline
Firework Booth Manager
Rotary Club of San Bruno
07.2025 - 07.2025
Trip Leader
Adventure Outings
08.2024 - Current
Trips Manager
Adventure Outings
08.2024 - 05.2025
Assistant Trip Leader
Adventure Outings
01.2023 - 08.2024
Office Staff
Adventure Outings
01.2022 - 08.2024
Cashier
Mountain Mike's
05.2021 - 06.2023
Babysitter
Family Friends And Neighbors
01.2018 - 08.2022
Bachelor of Science - Communication Sciences And Disorders
California State University, Chico