Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kayla Hester

Guntersville

Summary

Dynamic Personal Lines Account Manager at Woodall and Hoggle with a proven track record in client needs analysis and exceptional customer service. Enhanced productivity by streamlining processes and trained new agents, ensuring quality service and comprehensive policy reviews. Skilled in property and casualty insurance, adept at multitasking in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Personal Lines Account Manager

Woodall and Hoggle
10.2005 - Current
  • Managed a diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
  • Led training sessions for new hires, contributing to the development of skilled personal lines account managers within the company.
  • Assisted clients with policy changes, ensuring accurate adjustments were made to meet their specific needs.
  • Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
  • Increased overall productivity by streamlining administrative tasks such as processing endorsements, cancellations, and billing inquiries.

Secretary

Lynn Sharpton Motors
04.2005 - 10.2005
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Education

High School Diploma -

Boaz High School

Skills

  • Customer service
  • Multitasking Abilities
  • Quotes and sales
  • Client needs analysis
  • Property and casualty insurance
  • New agent training

Accomplishments

Property and Casualty License

CISR Designation

Life License

Timeline

Personal Lines Account Manager

Woodall and Hoggle
10.2005 - Current

Secretary

Lynn Sharpton Motors
04.2005 - 10.2005

High School Diploma -

Boaz High School

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Kayla Hester