KAYLA HETHERTON
Reno,NV
Summary
Versatile professional with a proven ability to thrive in dynamic environments, excelling in patient coordination and appointment scheduling software. Demonstrates a strong understanding of medical terminology, coupled with a talent for quickly mastering new skills and applying them efficiently. Recognized for analytical thinking and creativity, consistently delivering innovative solutions to complex challenges. Committed to continuous learning and achieving high productivity through adaptability.
Overview
18
18
years of professional experience
Work History
IMAGING SCHEDULER
Renown Regional Medical Center
07.2023 - Current
- Managed remote communication through calls and chat support.
- Provided a team with weekly mentorship remotely.
- Scheduled and coordinated imaging procedures for patients; communicated with physicians, nurses and other medical staff to ensure proper patient care.
- Informed patients of preparation requirements needed prior to their scheduled appointments; provided instructions as necessary.
- Reviewed physician orders to ensure accuracy before scheduling appointments; identified discrepancies between order entry and actual physician order.
- Performed data entry tasks into electronic health records system; updated patient demographics as needed.
- Ensured compliance with HIPAA regulations to protect patient privacy.
- Maintained strong call control and quickly worked through scripts to address problems.
ASSISTANT MANAGER
Torrid
09.2021 - 10.2022
- Increased monthly sales 15% by effectively adding on items to each completed sale
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings by 20% monthly
- Interacted well with customers to build connections and nurture relationships
- Accomplished 100% customer satisfaction rating, with weekly company surveys
RENTAL PROPERTY MANAGER
Iron Guard Storage
08.2015 - 07.2019
- Established and maintained systems to report and track daily numbers and property reporting
- Developed and executed plan to achieve and maintain 93% or better rate of occupancy
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
CALL CENTER SUPERVISOR
West Teleservice (Alorica)
02.2010 - 06.2014
- Supervised 14 call center agents in providing excellent customer service to callers requiring assistance for inbound sales calls and resolution issues to provide top class customer service
- Resolved complex customer inquiries daily in high-volume setting by applying active listening, empathy, and analytical problem-solving skills; exceeded customer satisfaction targets by 20%
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices
- Accomplished regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Achieved 98% customer satisfaction rating, for having a friendly, knowledgeable, and understanding attitude with customers
STORE MANAGER
Styles For Less
03.2007 - 02.2010
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Exceeded sales goals by 18% monthly and accomplished business objectives by inspiring staff and promoting target products
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Managed inventory control, cash control, and store opening and closing procedures
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
Education
DIPLOMA -
Edward C Reed High School
Sparks, NV06-2006
Skills
- Proficient Multitasking Skills
- Adept at Microsoft Software Tools
- Critical Thinking and Analysis
- Self-Motivated Work Ethic
- Client-Focused Service
- Issue Resolution
- Attentive Listening Skills
- Empathy Development
- HIPAA compliance
- Proficient in Written and Verbal Communication
Timeline
IMAGING SCHEDULER
Renown Regional Medical Center
07.2023 - Current
ASSISTANT MANAGER
Torrid
09.2021 - 10.2022
RENTAL PROPERTY MANAGER
Iron Guard Storage
08.2015 - 07.2019
CALL CENTER SUPERVISOR
West Teleservice (Alorica)
02.2010 - 06.2014
STORE MANAGER
Styles For Less
03.2007 - 02.2010
DIPLOMA -
Edward C Reed High School
Similar Profiles
Evelin Quintero-BeltranEvelin Quintero-Beltran
Clinical Lab Assistant (Phlebotomist) at Renown Regional Medical CenterClinical Lab Assistant (Phlebotomist) at Renown Regional Medical Center
Melanie BrowleyMelanie Browley
Registered Nurse at Renown Regional Medical CenterRegistered Nurse at Renown Regional Medical Center
Holly CimadonHolly Cimadon
Emergency Room Registered Nurse at Renown Regional Medical CenterEmergency Room Registered Nurse at Renown Regional Medical Center
Brian WalshBrian Walsh
Registered Respiratory Therapist at Renown Regional Medical CenterRegistered Respiratory Therapist at Renown Regional Medical Center
Alan BrittAlan Britt
Redzone Specialist at SK Foods, Reno NVRedzone Specialist at SK Foods, Reno NV