Kayla Heyward
Jacksonville,FL
Summary
To gain employment as a/an XYZ with XYZ company. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Warm Transfer Agent
Policy Scout
10.2022 - 03.2024
- Increased customer satisfaction by providing exceptional service and addressing inquiries professionally.
- Called prospective customers in designated market area to qualify leads.
- Utilized persuasive communication skills to overcome objections and secure successful sales conversions.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Field Sales Associate
Home Performance Alliance
06.2022 - 09.2022
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Developed and presented educational pitches detailing practical and financial product benefits.
- Cultivated new leads through application of visual problem solving strategies.
Customer Service Representative (Remote)
Morgan Exteriors inc.
06.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retail Sales Associate
Dillard's
01.2021 - 06.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Customer Service Representative
Rainbow Shops
09.2020 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Customer Service Representative
Sally's Beauty Supply
06.2020 - 08.2020
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Customer Service Representative
Walgreens
04.2020 - 06.2020
- Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
- Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Stadium Runner
Aramark
12.2019 - 03.2020
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
Food Service Worker
Chick-Fil-A
10.2018 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Education
High School Diploma -
Paxon School For Advanced Studies
Jacksonville, FL01.2019
Skills
Time management skills
Reliability and punctuality
Work Ethic and Integrity
Customer Service
Cash Handling
Microsoft Office
Critical Thinking
Skills Summary
Applied problem solving tactics through personable interactions with clients in-person, and remotely., Consulted with customers and recommended products that effectively satisfied their unique needs., Execute point-of-sale transactions and manage inventory., Expressed a positive attitude and was informative when assisting customers., Answered calls and directed them to the appropriate resource., Received customer calls and de-escalated concerns while demonstrated competent knowledge of company policies., Ascertained preliminary data to generate client portfolios., Enhanced staff development with one-on-one training sessions to uphold company standards., Developed department guidelines to assist in providing a positive client focused experience., Optimized call queues to promote timely service., Analyze client data to set appropriate service appointments, Transferred client portfolios to specialize Medicare and life insurance brokers., Organize and maintain a sanitary working environment., Microsoft Office, MarketSharp, Genesys Cloud, Convoso
Timeline
Warm Transfer Agent
Policy Scout
10.2022 - 03.2024
Field Sales Associate
Home Performance Alliance
06.2022 - 09.2022
Customer Service Representative (Remote)
Morgan Exteriors inc.
06.2021 - 01.2022
Retail Sales Associate
Dillard's
01.2021 - 06.2021
Customer Service Representative
Rainbow Shops
09.2020 - 01.2021
Customer Service Representative
Sally's Beauty Supply
06.2020 - 08.2020
Customer Service Representative
Walgreens
04.2020 - 06.2020
Stadium Runner
Aramark
12.2019 - 03.2020
Food Service Worker
Chick-Fil-A
10.2018 - 06.2019
High School Diploma -
Paxon School For Advanced Studies
Similar Profiles
ISAAC KELLYISAAC KELLY
Life Insurance Broker at Policy ScoutLife Insurance Broker at Policy Scout
David PayneDavid Payne
Insurance Agent at Policy ScoutInsurance Agent at Policy Scout
Norwood GainesNorwood Gaines
Customer Service Sales Representative at Policy ScoutCustomer Service Sales Representative at Policy Scout