Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Hicks

Bessemer City,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Success Manager

Workleap HRIS
01.2023 - Current
  • Streamlined internal processes for improved team efficiency, enabling faster response times to customer inquiries for up to 200 clients.
  • Launched new initiatives aimed at improving overall customer experience, leading to increased brand loyalty and advocacy.
  • Acted as an escalation point for critical issues impacting customers'' success, coordinating efforts to drive swift resolution.
  • Developed comprehensive training materials and conducted workshops for clients, increasing product adoption rates.
  • Mitigated potential account attrition risks by addressing concerns proactively and collaborating with stakeholders to develop action plans.

Implementation Manager

Working Solutions
01.2017 - 01.2023
  • Maintained accurate records of project documentation including status reports, meeting minutes, and resource tracking spreadsheets for up to 140 clients, which aided future decision-making activities efficiently.
  • Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
  • Researched and resolved barriers to successful system functionality, improving support, and issue resolution.
  • Utilized analytical tools to evaluate post-implementation success metrics, identifying areas for further optimization or refinement as needed.
  • Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.

Office Administration Manager

Mechanix on the Go
01.2015 - 01.2017
  • Streamlined office operations by implementing efficient administrative processes and procedures for 20 employees.
  • Collaborated with other departments in identifying cross-functional opportunities and providing necessary administrative support to achieve organizational objectives.
  • Seamlessly managed both inbound and outbound correspondence ensuring timely responses that contributed to excellent client relations.
  • Developed strong working relationships with vendors, resulting in improved services and financial benefits for the company.

Education

Bachelor of Arts - Business Administration and Human Resources

University of Arizona
Phoenix, AZ

Associate’s - Business Administration and Human Resource Management

Gaston Community College
Dallas, NC

Skills

  • Recruitment & Onboarding
  • HRIS Proficiency
  • Performance Management
  • Conflict Resolution
  • Strategic Planning
  • Training & Development
  • Leadership
  • Business Process Improvement
  • Organizational Development
  • Time Management
  • Executive communication
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Business Analysis
  • Customer Relationship Building
  • Client management

Timeline

Success Manager

Workleap HRIS
01.2023 - Current

Implementation Manager

Working Solutions
01.2017 - 01.2023

Office Administration Manager

Mechanix on the Go
01.2015 - 01.2017

Bachelor of Arts - Business Administration and Human Resources

University of Arizona

Associate’s - Business Administration and Human Resource Management

Gaston Community College

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Kayla Hicks