KAYLA HICKS
Oklahoma City
Summary
Certified nursing assistant offering several years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs. Dynamic professional with a background in training and mentoring across diverse roles. Skilled in developing training materials and providing constructive feedback, with a commitment to fostering excellent service and operational efficiency. Detail-oriented cage cashier known for ensuring financial accuracy and resolving customer issues effectively. Experienced in cash handling and staff training, with a focus on maintaining regulatory compliance and high satisfaction levels. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
cna
mcbride orthepidichospital
Oklahoma City
05.2021 - 06.2024
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Provided emotional support and companionship to patients in care.
Waitress Trainer
Hilton Garden Inn Hotel
Oklahoma City
05.2020 - 03.2021
- Trained new waitstaff on menu knowledge and service protocols.
- Demonstrated proper table setting and customer interaction techniques.
- Assisted in developing training materials for onboarding processes.
- Evaluated trainee performance and provided constructive feedback.
cage cashier in the money or cash cage
remington casino
oklahoma city
11.2015 - 04.2020
- Ensured correctness of financial statements in line with regulatory requirements.
- Handled currency exchange and managed cash transactions for customer service.
- Maintained accurate financial records through daily deposit processing.
- Conducted training sessions for new staff on cash handling and safety protocols.
- Reported cash flow discrepancies to management promptly for resolution.
- Resolved customer complaints efficiently, ensuring high satisfaction levels.
- Assisted customers with product inquiries, delivering precise and relevant information.
- Balanced cash drawers and managed transactions at shift end to maintain accuracy.
Education
Some College (No Degree) - Criminal Justice Dental Asst And Cna
ITT Technical Institute
Oklahoma City, OKSkills
- Patient care
- Infection control
- Health and safety regulations
- Patient documentation
- Training and development
- Effective communication
- Critical thinking
- Time management
- Vital sign monitoring
Affiliations
- i love to diy projects
- hanging with my family and friends
- an learning new things daily
Languages
Spanish
Limited
Certification
- cna
- dental certification
- cpr
References
References available upon request.
Timeline
cna
mcbride orthepidichospital
05.2021 - 06.2024
Waitress Trainer
Hilton Garden Inn Hotel
05.2020 - 03.2021
cage cashier in the money or cash cage
remington casino
11.2015 - 04.2020
Some College (No Degree) - Criminal Justice Dental Asst And Cna
ITT Technical Institute
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