Kayla Higgins
Magnolia,AR
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Juvenile Corrections Officer
Ware Youth Center
07.2021 - 01.2022
- Assisted in coordinating educational programs for youth offenders to promote academic growth and personal development.
- Administered medication when necessary according to prescribed guidelines while monitoring potential side effects or adverse reactions among residents.
- Enhanced teamwork among staff members by participating in regular training sessions, sharing knowledge, and supporting colleagues during challenging situations.
- Managed emergency situations effectively, utilizing appropriate crisis management techniques to maintain order within the facility.
- Maintained detailed records of resident behavior and progress, providing regular reports to supervisory staff for review and analysis.
- Provided guidance to at-risk youth through behavior modification programs and counseling services designed to foster positive growth.
- Contributed to a positive facility culture by recognizing and rewarding resident achievements, promoting personal responsibility, and encouraging open communication among staff members.
- Maintained a secure environment for staff and residents through diligent observation, documentation, and intervention as needed.
- Supported rehabilitation efforts by developing individualized case plans for each resident in collaboration with mental health professionals and counselors.
- Reduced conflicts among residents by implementing effective communication strategies and conflict resolution techniques.
- Monitored juvenile offender progress through regular evaluations, adjusting case plan goals as needed based on individual needs and achievements.
- Encouraged family involvement in rehabilitation plans by facilitating visitation schedules, phone calls, and correspondence between residents and their families.
- Conducted thorough searches of resident living areas, ensuring compliance with facility rules and regulations.
- Ensured timely transportation of residents to court appointments, medical visits, or other off-site events while maintaining strict security protocols.
- Improved safety and security in the juvenile facility by consistently monitoring and supervising residents during daily activities.
- Developed rapport with residents while maintaining professional boundaries, fostering a respectful environment conducive to rehabilitation efforts.
- Implemented daily routines that promoted structure and consistency for all residents within the juvenile correctional facility.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed incident reports when disorder or violence occurs.
- Observed and recorded mental and physical health of each juvenile offender.
- Supervised inmates during mealtime and recreational time.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Conducted security checks of inmates and living areas.
- Supervised inmates during recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Assisted in intake and release of inmates.
- Investigated and responded to incidents of inmate misconduct.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Interviewed inmates to obtain information and evidence.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Coordinated with other law enforcement personnel to exchange information.
- Restrained juvenile inmates when disturbances required physical intervention.
Assistant Manager
Sonic Drive-In
05.2018 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Data Entry Specialist
Kelly
11.2014 - 04.2018
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Maintained files, records and chronologies of entry activities.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Successfully managed fluctuating workloads due to seasonal variations or unexpected changes in staffing levels.
- Provided exceptional support during critical deadlines or high-pressure situations, working extended hours as needed to ensure project completion on time.
- Searched, extracted and interpreted information to determine correct input procedure.
- Sent completed entries for evaluation and final approval.
- Improved efficiency in data entry tasks by streamlining processes and utilizing keyboard shortcuts.
- Continuously sought opportunities for personal growth within the role, proactively seeking feedback from supervisors on performance improvement areas.
- Updated and maintained customer information, documents and records.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
- Utilized techniques for increasing data entry speed.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Night Operations Manager
Stop And Save
03.2006 - 08.2009
- Maintained cleanliness standards throughout the facility by implementing comprehensive cleaning schedules for all areas
- Established a positive work culture through effective leadership techniques, resulting in higher levels of job satisfaction among nighttime employees.
- Conducted performance evaluations for night staff members, providing constructive feedback and opportunities for growth.
- Resolved escalated customer complaints promptly, maintaining a high level of professionalism and empathy.
- Provided ongoing coaching and mentoring to junior team members, fostering an atmosphere of continuous learning and development within the night shift workforce.
- Developed strong relationships with suppliers, negotiating favorable terms that positively impacted the company''s bottom line.
- Oversaw security measures at the facility, ensuring a safe environment for both employees and customers alike during night hours.
- Managed financial transactions accurately, reducing discrepancies in nightly cash reconciliations.
- Reduced safety incidents by conducting regular equipment inspections and enforcing strict adherence to safety protocols.
- Collaborated with daytime management to ensure seamless transitions between shifts, enhancing overall productivity.
- Streamlined night shift operations by implementing efficient staff scheduling and task delegation.
- Improved employee morale and productivity with effective communication and team-building activities.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
General Manager
Jerry's
12.2001 - 01.2006
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Certificate - Phlebotomy
Southern Arkansas University Tech
El Dorado, AR11.2009
GED -
Magnolia Adult Education
Magnolia05.2006
Skills
- Professional ethics
- Exceptional oral communication skills
- Safety and Security
- Conflict resolution skills
- Observation
- File and record maintenance
- Surveillance
- Incident Reporting
- Customer Relations
- MS Office
- Preventive Maintenance
- Accuracy and Attention to Detail
- Spreadsheet Management
- Data Collection
- Data Processing
- Document Scanning
- Fast Typing Speed
- Technical Support
- Microsoft Office
- Microsoft Excel
- Source Documentation
- Document Transcription
- Audio Transcription
- Data Analysis
- Payroll Administration and Timekeeping
- Desktops, Laptops, and Mobile Devices
- Troubleshooting expertise
- Marketing
- Financial Administration
- Data review
- Shift Management
- Trained in performance and wage reviews
- Anticipating Problems
- Work Ethic and Integrity
- Liquor regulations and compliance
- Integrity Maintenance
- Office Management
- Discretion and Confidentiality
- Document Preparation
- Invoice Processing
- Medical Terminology
- Clerical Support
- Bookkeeping
- Basic accounting
- Information Protection
- Call Answering and Routing
- Computer Proficiency
- Billing and Invoicing
- Listing presentations
- Landlord-Tenant Relations
- Market Research
- Property Information Filing
- Scheduling and calendar management
- Billing and coding
- Document Typing and Formatting
Certification
CPR Certified
Certificate of Course Completion in Phlebotomy
Hippa Certified
Certificate in Business Ethics Training
First AId Certified
Certificate in Medication Administration
ServSafe
Alcohol and Tobacco sales License
Timeline
Juvenile Corrections Officer
Ware Youth Center
07.2021 - 01.2022
Assistant Manager
Sonic Drive-In
05.2018 - 07.2021
Data Entry Specialist
Kelly
11.2014 - 04.2018
Night Operations Manager
Stop And Save
03.2006 - 08.2009
General Manager
Jerry's
12.2001 - 01.2006
Certificate - Phlebotomy
Southern Arkansas University Tech
GED -
Magnolia Adult Education
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