Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Hightower

Locust Grove,GA

Summary

Proven leader and effective communicator, I elevated customer satisfaction and team performance at Waffle House through expert inventory management and motivational team coaching. Achieved consistent sales targets by fostering a culture of excellence and efficiency, showcasing my ability to multitask and drive results in fast-paced environments. Maintained target numbers for food cost and operational expenses.

Overview

5
5
years of professional experience

Work History

Store Manager

Waffle House
06.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Relief Manager

Waffle House
01.2020 - 06.2024
  • Coordinated special events within the store location to generate interest from customers while promoting brand awareness.
  • Answered customer questions and provided immediate assistance to deliver exemplary service.
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Identified conflicts among employees and used interpersonal communication to find effective solutions.
  • Provided constructive feedback to workers, which improved morale, and boosted efficiency.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Monitored employee performance regularly, providing constructive feedback to support ongoing professional development.
  • Proactively addressed potential safety hazards, maintaining a secure environment for both employees and customers.
  • Maintained detailed records of inventory transactions to ensure accuracy in stock counts and prevent shrinkage losses.
  • Consistently met or exceeded sales targets through effective merchandising strategies and customer engagement efforts.

Education

Serv Safe Certified

Associate of Science - Orthopedic Technology

Southern Crescent Technical College
Griffin, GA
03.2021

Skills

Customer Service

Problem-Solving

Customer Relations

Multitasking and Organization

Store operations

Customer Service Management

Training and mentoring

Store Opening and Closing

Team Leadership

Friendly and Positive

Outstanding communication skills

Team leadership and coaching

Inventory Management

Cash Management

Shift Scheduling

Employee Training

Inventory Control

Recruitment and hiring

POS Systems

Goals and performance

Team Building and Leadership

Team motivation

Leadership Development

Supply Ordering

Policies and Procedures

Timeline

Store Manager

Waffle House
06.2024 - Current

Relief Manager

Waffle House
01.2020 - 06.2024

Serv Safe Certified

Associate of Science - Orthopedic Technology

Southern Crescent Technical College

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Kayla Hightower