Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Hill

Ulster,NY

Summary

Mental health professional skilled in case management and patient advocacy. Proven ability to navigate complex care systems, coordinate with healthcare providers, and develop individualized care plans. Strong focus on team collaboration and achieving results. Known for adaptability, reliability, and strong communication skills.

Overview

12
12
years of professional experience

Work History

Mental Health Care Manager

MHA
03.2025 - Current
  • Enhanced collaboration with interdisciplinary teams for better service delivery and client support.
  • Supervised In-Home Support Counselor on clinical issues, casework issues and written reports for each case.
  • Promoted a culture of self-care among colleagues, emphasizing the importance of maintaining personal wellbeing to provide optimal support for clients.
  • Maintained accurate case records, ensuring confidentiality and compliance with relevant regulations.
  • Managed caseloads effectively, prioritizing urgent cases and ensuring timely followups.
  • Coordinated care transitions between different levels of care, ensuring seamless continuity of services for clients during critical periods in their recovery journey.
  • Organized client-centered events such as workshops and support groups aimed at promoting self-care techniques or enhancing social skills.
  • Advocated on behalf of clients to ensure they received the necessary accommodations at work or school settings to facilitate success despite challenges faced due to mental health issues.
  • Conducted home visits when necessary, assessing living environments for safety concerns or potential triggers that could impact a client''s mental wellbeing negatively.

Telephone Operator

HAHV/WMC
06.2013 - Current
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Maintained accurate records of calls placed and received.
  • Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
  • Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
  • Call emergency codes
  • coordinate helicopter landings
  • Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
  • Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Education

Psychology

Capella
Minneapolis, MN
12-2024

Human Services

Ulster County Community College
Stone Ridge, NY
08-2020

Skills

  • Suicide risk assessment
  • Client representation
  • Boundaries establishment
  • Motivational interviewing
  • Self-care promotion
  • Empathy development
  • Behavioral assessment
  • Individualized care planning
  • Substance abuse
  • Trauma-informed care
  • Teamwork
  • Time management
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Case documentation
  • Crisis intervention

Timeline

Mental Health Care Manager

MHA
03.2025 - Current

Telephone Operator

HAHV/WMC
06.2013 - Current

Psychology

Capella

Human Services

Ulster County Community College

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