Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Hintz

Chaffee,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Bakery Manager

Mel's Place
01.2020 - Current
  • Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Developed and maintained strong relationships with suppliers to ensure timely delivery of raw materials.
  • Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.

Team Lead Collection Representative

Coast Professional Inc.
05.2018 - 12.2020
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.

Collection Account Representative

Windham Professionals Inc.
05.2011 - 05.2018
  • Increased successful debt collections by developing and implementing effective strategies for contacting customers.
  • Enhanced customer satisfaction by providing clear explanations of account statuses and resolving disputes professionally.
  • Streamlined collection processes, utilizing advanced software tools to manage accounts more efficiently.
  • Negotiated payment arrangements with delinquent customers, ensuring timely payments and reducing the risk of bad debts.
  • Reduced late payments by closely monitoring accounts and promptly addressing overdue balances with customers.
  • Developed customized solutions for clients facing financial difficulties, working to prevent future defaults on payments.
  • Maintained accurate records of all collection activity, updating account information as necessary to ensure proper documentation.
  • Reviewed credit reports and financial statements to assess client risk levels before initiating collection actions.
  • Navigated various computer systems and databases to efficiently manage customer accounts, ensuring up-to-date information was accessible when needed.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Education

None - Medical Transcription

Kaplan University
Davenport, IA

Advanced Regents High School Diploma -

Holland Central School
Holland, NY
06.2008

Skills

  • Expense Tracking
  • Recipe Creation and Conversion
  • Departmental Procedures
  • Decision-Making
  • Critical Thinking
  • Team Building and Motivation
  • Collections Processing
  • Fair Debt Practices
  • Skip Tracing
  • Telephone Etiquette
  • Analytical Thinking
  • Attention to Detail
  • Customer Service
  • Goals and Performance
  • Call Center Experience
  • Credit and Collections

Timeline

Bakery Manager

Mel's Place
01.2020 - Current

Team Lead Collection Representative

Coast Professional Inc.
05.2018 - 12.2020

Collection Account Representative

Windham Professionals Inc.
05.2011 - 05.2018

None - Medical Transcription

Kaplan University

Advanced Regents High School Diploma -

Holland Central School

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Kayla Hintz