Kayla Hiser
Campbell,CA
Summary
Dynamic Breakroom Program Manager at Bon Appetit, leveraging AI tools to streamline workflows and achieve significant project delivery improvements. Proven track record in process enhancement and team development, with a strong focus on operational efficiency and collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Breakroom Program Manager
Bon Appetit @Intuit HQ
Mountain View, CA
05.2024 - Current
- Manage program budgets and timelines, ensuring projects stay on track and within allocated resources, in addition to providing status updates and highlighting any variances.
- Leverage AI tools (ChatGPT-4, GenStudio) to identify project bottlenecks, and significantly reduce delivery timelines through streamlined workflows and early risk detection.
- Manage the daily operations of the department, including budgeting, scheduling, staffing, and vendor management.
- Identify areas of improvement in existing processes, procedures, and systems related to the program delivery cycle.
- Collaborate cross-functionally with internal and external business partners to drive aligned outcomes.
- Plan and coordinate strategic meetings and team engagement activities that strengthen collaboration and support team momentum.
Account Safety & Training Manager
Bon Appetit @LinkedIn HQ
Sunnyvale, CA
11.2021 - 07.2023
- Achieved a remarkable 45% reduction in the Injury Frequency Rate (IFR) within four months (April 2023) through thorough trend analysis and proactive prevention measures.
- Pioneered the development of a comprehensive standard operating procedure, establishing clear objectives for emergency protocols and escalations, which have since been adopted across multiple accounts.
- Revamped existing training methodologies and procedures by pinpointing areas for enhancement, using AI tools for improved efficiency by tracking safety incidents by type, location, operation, etc.
- Diligently investigated and resolved employee incidents and accidents, ensuring accurate documentation and timely reporting to mitigate future risks.
- Conducted comprehensive site inspections and audits weekly, meticulously recording findings, and delivering actionable recommendations for corrective actions.
Cafe Manager
Bon Appetit @LinkedIn HQ
Sunnyvale, CA
08.2021 - 11.2021
- Utilized data analysis to identify trends in customer service issues, financial performance, and staffing requirements, facilitating informed decision-making for operational improvements.
- Engaged in collaborative efforts with cross-functional managers to formulate strategies aligning with overarching company goals.
- Provided comprehensive training to staff on cafe policies, guest service best practices, and effective communication techniques.
- Supported research initiatives supporting marketing campaigns, with a focus on local sourcing and farm-to-table sustainability.
Sales Administrative Support Specialist
Check Point Software
San Carlos, CA
02.2021 - 07.2021
- Conducted detailed analysis of post-sales issues and order-related processes, implementing proactive solutions to optimize efficiency and customer satisfaction.
- Coordinated closely with vendors to ensure seamless product shipment logistics and maintain stringent quality control standards, leading to measurable revenue growth.
- Maintained a high level of activity throughout the day, including calls, emails, calendar management and other administrative tasks.
- Demonstrated a commitment to excellence by maintaining up-to-date knowledge of company products and services, enabling swift resolution of customer complaints and concerns.
Data Process Improvement Specialist
Bon Appetit @Google HQ
Mountain View, CA
11.2018 - 12.2019
- Revamped methods and procedures for processes, measurement, documentation, and workflow techniques, resulting in a 30% reduction in project completion time.
- Coordinate meetings for seven managers across diverse departments, ensuring efficient scheduling as well as agenda alignment and consistent communication.
- Developed and implemented solutions driven by data to enhance operational efficiency in Google's grab-and-go food program, which led to improved product quality and reduced food waste.
- Served as the primary point of contact for clients visiting the site and promptly addressed any issues in order to build and maintain valuable client relationships.
Supervisor
Bon Appetit @Google HQ
Mountain View, CA
08.2016 - 11.2018
- Revamped document management across five high traffic cafes by introducing a streamlined filing system that elevated organization, reduced clutter, and enabled quick access to critical records.
- Played a key role in event logistics coordination for on-campus functions, supporting Catering Managers through collaboration with internal teams and external vendors.
- Worked closely with project and departmental leaders to identify areas for operational improvement and successfully implemented strategic enhancements to enhance overall efficiency.
- Monitored compliance with health regulations and company policies.
Independent Living Services Guide
Pathways Services
Fremont, CA
04.2010 - 06.2017
- Served as a personal operations coordinator supporting individuals with disabilities by managing schedules, tracking expenses, organizing meals, and handling daily logistics.
- Ensured compliance with patient privacy regulations (HIPAA) by meticulously maintaining records of patient care and progress, while facilitating open discussions and reporting of observations.
- Assisted in the development of activity plans for residents on a weekly basis, including transportation arrangements for offsite activities when required.
- Proactively researched and stayed aware of updates in laws, regulations, and services relevant to independent living, ensuring informed decision-making and enhanced support provision.
Education
Bachelor of Science Degree - Hospitality Management
California State University East Bay
Hayward, CASkills
- Calendar Management
- Process Assessment and Improvement
- Artificial Intelligence Integration
- AI tools: ChatGPT, GenStudio
- Data Analysis
- Canva
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Workspace (Gmail, Drive, Docs, Sheets, Slides)
- Project Management
- Team Development Strategies
- Emotional Intelligence
- Workflow Automation
Certification
Google, Foundations of Cybersecurity certificate | February 2024 |
Timeline
Breakroom Program Manager
Bon Appetit @Intuit HQ
05.2024 - Current
Account Safety & Training Manager
Bon Appetit @LinkedIn HQ
11.2021 - 07.2023
Cafe Manager
Bon Appetit @LinkedIn HQ
08.2021 - 11.2021
Sales Administrative Support Specialist
Check Point Software
02.2021 - 07.2021
Data Process Improvement Specialist
Bon Appetit @Google HQ
11.2018 - 12.2019
Supervisor
Bon Appetit @Google HQ
08.2016 - 11.2018
Independent Living Services Guide
Pathways Services
04.2010 - 06.2017
Bachelor of Science Degree - Hospitality Management
California State University East Bay