Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Hochhalter

Bolivar,MO

Summary

Dynamic Reservation Agent with a proven track record at Capital Vacations, excelling in customer engagement and upselling services. Demonstrated expertise in travel bookings and problem-solving, consistently enhancing customer satisfaction and boosting revenue. Adept at managing inquiries and reservations with attention to detail and effective communication skills.

Overview

9
9
years of professional experience

Work History

Reservation Agent

Capital Vacations
01.2019 - Current
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Resolved various issues and discrepancies for customers.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
  • Handled billing information over phone.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
  • Provided customers with information about availability and pricing.

Reservation Agent

Summer Winds Resort Services LLC
06.2017 - 01.2019
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Resolved various issues and discrepancies for customers.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
  • Handled billing information over phone.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

Vacation Sales Representative

Etour and Travel
12.2016 - 05.2017
  • Developed expertise in various travel destinations, enabling personalized recommendations based on client preferences and interests.
  • Enhanced team performance through active participation in training sessions and sharing best practices with peers.
  • Communicated effectively with both internal and external partners, fostering a collaborative environment conducive to achieving shared objectives.
  • Managed time efficiently to prioritize tasks, meet deadlines, and maintain a consistent level of productivity throughout the workday.

Vacations Sales Representative

Branson Travel Group
03.2016 - 11.2016
  • Nurtured leads obtained from various marketing campaigns, converting prospects into satisfied customers through targeted outreach efforts.
  • Increased vacation package sales by effectively communicating available options and tailoring recommendations to customer preferences.
  • Collaborated with team members to share best practices and continuously improve sales strategies.
  • Enhanced brand reputation by delivering exceptional customer service experiences throughout all stages of the vacation planning process.

Education

GED -

Stevens-Henager College
St. George, UT
2015

Skills

  • Customer engagement
  • Phone etiquette
  • Typing speed
  • Telephone reception
  • Call control
  • Telephone reservations
  • Hotel accomodations
  • Travel bookings
  • Travel planning
  • Customer reservations
  • Sales
  • Problem-solving
  • Payment processing
  • Active listening
  • Customer service
  • Detail-oriented
  • Creative thinking
  • Attention to detail
  • Problem-solving abilities
  • Multitasking

Timeline

Reservation Agent

Capital Vacations
01.2019 - Current

Reservation Agent

Summer Winds Resort Services LLC
06.2017 - 01.2019

Vacation Sales Representative

Etour and Travel
12.2016 - 05.2017

Vacations Sales Representative

Branson Travel Group
03.2016 - 11.2016

GED -

Stevens-Henager College

Similar Profiles

CREATE PROFILE
Kayla Hochhalter