Dynamic Reservation Agent with a proven track record at Capital Vacations, excelling in customer engagement and upselling services. Demonstrated expertise in travel bookings and problem-solving, consistently enhancing customer satisfaction and boosting revenue. Adept at managing inquiries and reservations with attention to detail and effective communication skills.
Overview
9
9
years of professional experience
Work History
Reservation Agent
Capital Vacations
01.2019 - Current
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Resolved various issues and discrepancies for customers.
Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
Handled billing information over phone.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
Provided customers with information about availability and pricing.
Reservation Agent
Summer Winds Resort Services LLC
06.2017 - 01.2019
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Resolved various issues and discrepancies for customers.
Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
Handled billing information over phone.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Vacation Sales Representative
Etour and Travel
12.2016 - 05.2017
Developed expertise in various travel destinations, enabling personalized recommendations based on client preferences and interests.
Enhanced team performance through active participation in training sessions and sharing best practices with peers.
Communicated effectively with both internal and external partners, fostering a collaborative environment conducive to achieving shared objectives.
Managed time efficiently to prioritize tasks, meet deadlines, and maintain a consistent level of productivity throughout the workday.
Vacations Sales Representative
Branson Travel Group
03.2016 - 11.2016
Nurtured leads obtained from various marketing campaigns, converting prospects into satisfied customers through targeted outreach efforts.
Increased vacation package sales by effectively communicating available options and tailoring recommendations to customer preferences.
Collaborated with team members to share best practices and continuously improve sales strategies.
Enhanced brand reputation by delivering exceptional customer service experiences throughout all stages of the vacation planning process.
Education
GED -
Stevens-Henager College
St. George, UT
2015
Skills
Customer engagement
Phone etiquette
Typing speed
Telephone reception
Call control
Telephone reservations
Hotel accomodations
Travel bookings
Travel planning
Customer reservations
Sales
Problem-solving
Payment processing
Active listening
Customer service
Detail-oriented
Creative thinking
Attention to detail
Problem-solving abilities
Multitasking
Timeline
Reservation Agent
Capital Vacations
01.2019 - Current
Reservation Agent
Summer Winds Resort Services LLC
06.2017 - 01.2019
Vacation Sales Representative
Etour and Travel
12.2016 - 05.2017
Vacations Sales Representative
Branson Travel Group
03.2016 - 11.2016
GED -
Stevens-Henager College
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