KAYLA HODSON
St. George,UT
Summary
Dedicated customer service representative with extensive industry experience and a proven track record of maintaining high customer satisfaction. Known for strong adaptability and exceptional interpersonal skills, fostering positive relationships with clients and teams alike. Demonstrates a results-oriented approach, effectively mastering new skills and contributing to overall company success. Motivated to embrace new challenges while building partnerships that drive business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Patient Coordinator
Chiropractic Clinic Plus
04.2025 - Current
- Delivered excellent patient experiences and direct care
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
- Medical billing and coding
- Work with local law offices to coordinate care for auto accident patients
- Face to face marketing
- Managed schedule for three doctors
- Maintain client relationships
CSR
Washington Family Vet Clinic
08.2024 - 04.2025
- Maintained front desk to provide positive first impression.
- Scheduled dental, surgical, doctor, and tech appointments for clients.
- Made daily compliance calls.
- Worked with the pharmacy tech to ensure proper prescription refills.
- Checked clients in and out of appointments.
- Handled invoices, client payments and daily cash balancing.
Loan Officer
Mountain America Credit Union
12.2017 - 08.2024
- Remote Loan Officer from June 2021-December 2023
- Performed quality assurance reviews on all closed loans for compliance purposes.
- Analyzed financial data to determine the feasibility of granting loans.
- Negotiated terms and conditions of loan contracts.
- Provided customer service support throughout the entire process from application through closing.
- Monitored changes in relevant federal regulations related to lending practices.
- Developed and maintained relationships with potential customers to increase loan business.
- Participated in community events to promote bank's consumer lending services.
- Counseled clients on debt management and repayment plans.
- Approved or denied loan applications based on established guidelines.
Bartender/Supervisor
Wingnut
02.2019 - 04.2021
- Provided exemplary customer service at all times while interacting with patrons.
- Reported any discrepancies in cash register funds to management.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Maintained up-to-date knowledge of current drink recipes and promotions.
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Resolved customer complaints in a professional manner while maintaining high levels of customer satisfaction.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Server Trainer
Red Robin
03.2017 - 02.2019
- Identified opportunities for improving existing processes related to training operations.
- Coached staff members on best practices for optimizing server performance levels.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Encouraged team collaboration among participants throughout the course duration.
- Provided one-on-one support to ensure successful completion of training objectives.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Instructed new staff members on food handling procedures and service techniques.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
GED
St. George, UT01.2008
Skills
- Customer service-focused
- Excellent time management
- Excellent communicator
- Typing 70 WPM
- Reliable
- Cash handling expert
- Underwriting expertise
- Friendly
- Relationship building and management
- Customer Relations
- Analytical and Critical Thinking
- Multitasking
- 10-Key Data Entry
- Call center experience
- Appointment scheduling
- Decision-making
- Follow-up skills
Accomplishments
Also worked as a Property Manager and Rental Inspector for Monach Property Management from 2016-2018. As Property Manager, I ran 30 HOAs single handedly. Managing board meetings, minutes, monthly property inspections, budget, monthly home owner fees, and monthly expenses for HOA. Also coordinated maintenance requests and bids for work to be done. Rental inspections were done for new leases/move ins and after tenant moved out; also done monthly for tenants.
Certification
Notary public for State of Utah, Washington County
Timeline
Front Desk Patient Coordinator
Chiropractic Clinic Plus
04.2025 - Current
CSR
Washington Family Vet Clinic
08.2024 - 04.2025
Bartender/Supervisor
Wingnut
02.2019 - 04.2021
Loan Officer
Mountain America Credit Union
12.2017 - 08.2024
Server Trainer
Red Robin
03.2017 - 02.2019
GED