Kayla Hoffman
Silver Bay,MN
Summary
Experienced and professional with exceptional customer service skills and a talent for active listening. Dedicated and flexible team player consistently demonstrating reliability, punctuality, and effective time management. Goal is to join an organization that values accuracy and prioritizes delivering an excellent client experience.
Overview
12
12
years of professional experience
Work History
Resident Assistant
State of MN Veterans Home
08.2019 - Current
- Develop constructive and cooperative working relationships with others, maintaining them over time
- Able to identify and understand the needs of another person
- Able to communicate information and ideas in speaking so others will understand
- Provide full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Resident Caregiver
Harmony House
10.2018 - 08.2019
- Able to work independently and to make good decisions
- Performed duties in an honest and ethical manner at all times
- Job required reliability, responsibility, and dependability
- Completed work tasks in a detailed and thorough fashion
Retail Clerk
Foley Locker
05.2017 - 06.2018
- Able to work independently and to make good decisions
- Performed duties in an honest and ethical manner at all times
- Job required reliability, responsibility, and dependability
- Completed work tasks in a detailed and thorough fashion
Medical Billing Representative
ManpowerGroup
05.2016 - 05.2017
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Conducted periodic audits of billing records to identify errors or inconsistencies, ensuring proper documentation for future reference.
- Established a positive work environment through open communication channels and active participation in team meetings, fostering a culture of collaboration and growth.
- Posted and adjusted payments from insurance companies.
Substitute Paraprofessional
Staples Motley District
11.2015 - 01.2016
- Provided support during classes, group lessons, and classroom activities.
- Monitored student classroom and outdoors activities to promote student safety.
- Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
- Promoted a safe learning environment by closely monitoring student behavior and intervening when necessary to maintain orderliness in the classroom.
Retail Clerk
Foley Locker
05.2013 - 09.2015
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout.
- Helped customers complete purchases, locate items, and join reward programs.
- Achieved high levels of accuracy when managing inventory, resulting in minimal discrepancies and improved overall efficiency.
Education
Associate of Applied Science Degree - Health Information Technician
Rasmussen College
St. Cloud, MN03.2015
High School Diploma - Generals
Staples Motley High School
Staples, MN05.2004
Skills
- Happy to Interact with Clients
- Customer Service Professional
- Trained in Release of Information
- Fully Committed to Patient Confidentiality
- Digitally Fluent
- Knowledge of Money Handling
Timeline
Resident Assistant
State of MN Veterans Home
08.2019 - Current
Resident Caregiver
Harmony House
10.2018 - 08.2019
Retail Clerk
Foley Locker
05.2017 - 06.2018
Medical Billing Representative
ManpowerGroup
05.2016 - 05.2017
Substitute Paraprofessional
Staples Motley District
11.2015 - 01.2016
Retail Clerk
Foley Locker
05.2013 - 09.2015
Associate of Applied Science Degree - Health Information Technician
Rasmussen College
High School Diploma - Generals
Staples Motley High School
Similar Profiles
Tina M. Lundberg-HardyTina M. Lundberg-Hardy
Central Services Administrative Specialist at MN Veterans HomeCentral Services Administrative Specialist at MN Veterans Home
Amy BlouinAmy Blouin
Licensed Practical Nurse at Tennessee State Veterans HomeLicensed Practical Nurse at Tennessee State Veterans Home
Destini M. GrantDestini M. Grant
Senior Social Work Intern at Floyd E. “Tut” Fann State Veterans HomeSenior Social Work Intern at Floyd E. “Tut” Fann State Veterans Home