Kayla Hofland
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Unarmed Security Guard
Allied Universal Security Services
08.2022 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Patrolled commercial property and associated parking garage.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
Grocery Store Cashier
Walters IPA
12.2021 - 07.2022
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Operated cash register to accurately process and record customer payments.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Retrieved items for customers and verified prices.
- Removed trash, swept, and mopped floors for professional appearance.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Prepared orders for customers without delay to deliver excellent service.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each week with fresh merchandise.
- Checked personal identifications during alcohol and tobacco sales.
- Used POS system to enter orders, process payments and issue receipts.
Unarmed Security Guard
Allied Universal Security Services
01.2020 - 10.2021
- Responded quickly to incidents and assessed active situations for security concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Completed full building and grounds patrols to spot and investigate concerns.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation.
- Assisted in investigation of theft and vandalism incidents to promote peace and provide safety.
- Patrolled commercial property and associated parking garage.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Responded quickly to emergency situations to assess and deflect issues.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Monitored CCTV cameras and alarm systems for security breaches.
Cashier
Aqui Cal-Mex
12.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
Supervisor
Round Table Pizza, Inc
08.2017 - 06.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Wiped down counters and food prep stations using bleach and clean cloths.
Sandwich Maker
SUBWAY®Restaurants
06.2017 - 08.2017
- Greeted guests, promoted specials, and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
Cashier
Taco Bell
04.2016 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Fremont Adult & Continuing Education
Sunnyvale, CA06.2018
Skills
- Alarm Investigation
- Evidence Storage
- Emergency Response
- Law Enforcement Collaboration
- Accident Investigations
- Incident Reporting
- Property Patrol
- CCTV Monitoring
- Traffic Control
- Perimeter Patrol
- Situational Awareness
- Security Equipment Operation
- Crime Prevention Strategies
- Problem Solving Abilities
- ID Verification
- Cash Handling
- Customer Assistance
Timeline
Unarmed Security Guard
Allied Universal Security Services
08.2022 - Current
Grocery Store Cashier
Walters IPA
12.2021 - 07.2022
Unarmed Security Guard
Allied Universal Security Services
01.2020 - 10.2021
Cashier
Aqui Cal-Mex
12.2018 - 02.2019
Supervisor
Round Table Pizza, Inc
08.2017 - 06.2018
Sandwich Maker
SUBWAY®Restaurants
06.2017 - 08.2017
Cashier
Taco Bell
04.2016 - 06.2017
High School Diploma -
Fremont Adult & Continuing Education
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