Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Languages
Timeline
Generic
Kayla Hogan

Kayla Hogan

Call Center Representative
Picayune,MS

Summary

Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

3
3
years of professional experience

Work History

Call Center Representative

ADT Solar
Mandeville, LA
01.2023 - 02.2024
  • Managed 500+ high volumes of inbound and outbound calls in a fast-paced environment to build, cultivate, and establish lucrative client relationships.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Adhering to all company policies and procedures.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Excelled in multiple departments while being a top performer.
  • Used CRM such as Salesforce, Engage Adapter, and Teams.
  • Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.

Call Center Representative

Sunpro Solar
Mandeville, LA
12.2021 - 01.2023
  • Identified new business opportunities through cold-calling 400+ prospective arranging meetings with prospects. customers daily.
  • Maintained schedules of appointments with prospective and established customers.
  • Strong computer skills and experience with, Microsoft Office, Outlook, Salesforce, and other software applications.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated effective time management skills while managing multiple tasks simultaneously.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Secretary

Jay's Construction LLC
Pass Christian, MS
07.2009 - 10.2019
  • Answered incoming phone calls, responded to inquiries, and transferred calls as needed.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Reviewed invoices for accuracy before submitting them for payment processing.
  • Drove customer feedback to deliver information to management for corrective action.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.

Education

High School Diploma -

Picayune Memorial High School
Picayune, MS
05-2009

Skills

  • Exceptional Verbal Communication
  • (CRM) Salesforce, Five9 engage
  • Strong Customer Service Experience
  • Customer Support
  • Strong Team Collaboration
  • Communication Skills
  • Empathy/Emotional Intelligence
  • Patience and Resilience
  • Problem-Solving Abilities
  • Time Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Work-life balanceCareer advancementCompany CultureWork from home optionPersonal development programsHealthcare benefits401k matchPaid time offFlexible work hours

Languages

English
Proficient (C2)
C2

Timeline

Call Center Representative

ADT Solar
01.2023 - 02.2024

Call Center Representative

Sunpro Solar
12.2021 - 01.2023

Secretary

Jay's Construction LLC
07.2009 - 10.2019

High School Diploma -

Picayune Memorial High School

Similar Profiles

CREATE PROFILE
Kayla HoganCall Center Representative