Kayla Holcomb
Purvis,MS
Summary
I am a multitasker and problem-solver, I elevated service standards at Sully's Tavern by training staff and enhancing efficiency. Skilled in POS system operation and known for exceptional customer service, my background spans hospitality to office management and assistant, consistently improving operational workflows and customer satisfaction.
I have always had a great and positive attitude in any job I have had over the years, and have always been a great assistant to my employers. Organization and positive work environment has always been a commitment for me.
I am very creative and spend my extra time taking care of my two children. I am very passionate about arts and crafts and really enjoy creating things for celebratory events.
I am excited to find a position for me to to interact with other children, meet new people and still be able to be at home when my children are home.
Overview
14
14
years of professional experience
Work History
Server
Sully's Tavern
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Catering Assistant
My Michelle's
01.2013 - 02.2018
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Oversaw catering orders to verify accuracy and completeness.
- Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
- Cleaned and maintained work areas, equipment and utensils.
Office Manager
Oxford-Lafayette Humane Society
04.2011 - 02.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Oxford High School
Oxford, MS05-2009
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Positive and professional
- Server training
- Multitasking
- Problem-solving abilities
- Conflict Resolution
- Hygiene practices
- POS System Operation
- Reliability
Timeline
Server
Sully's Tavern
09.2021 - Current
Catering Assistant
My Michelle's
01.2013 - 02.2018
Office Manager
Oxford-Lafayette Humane Society
04.2011 - 02.2017
High School Diploma -
Oxford High School
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