Kayla Hollis
Spring Hill,FL
Summary
Proven leader in streamlining operations at Hidden Oaks Animal Hospital, enhancing customer satisfaction and animal care. Expert in scheduling coordination and fostering a team-oriented environment. Demonstrates strong organizational skills and customer service expertise, significantly improving client flow and kennel cleanliness without compromising quality. Reliable and dedicated with 1 year in the medical field and over 6 years experience in the veterinary field. Although I have loved working with animals, my goal is to expand my experience and grow in customer service.
Overview
7
7
years of professional experience
Work History
Head Receptionist
Hidden Oaks Animal Hospital
07.2023 - Current
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Supported company initiatives by assisting in the implementation of new policies and procedures, ensuring a smooth transition for all team members.
- Streamlined appointment scheduling for improved time management and increased client flow.
- Scheduling appointments
- Patient care
Baycare Medical Group Palm Harbor West
BayCare Medical Group
07.2021 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Kennel Worker & Manager /Head Receptionist
Hidden Oaks Animal Hospital
05.2017 - 06.2021
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Managed staff schedules and hosted meetings.
- Made sure our team was on a timely schedule and stayed on task.
Education
High School Diploma -
Enterprise Charter School
Clearwater, FL06.2018
Skills
- Strong Organization
- Customer service expertise
- Organization
- Scheduling Coordination
Timeline
Head Receptionist
Hidden Oaks Animal Hospital
07.2023 - Current
Baycare Medical Group Palm Harbor West
BayCare Medical Group
07.2021 - 06.2022
Kennel Worker & Manager /Head Receptionist
Hidden Oaks Animal Hospital
05.2017 - 06.2021
High School Diploma -
Enterprise Charter School
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