Kayla Holloway
Newnan,United States
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
14
14
years of professional experience
Work History
Branch Manager
Pirate Staffing
Newnan, GA
10.2023 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Resolved escalated customer complaints in a timely manner.
- Created reports summarizing operational performance metrics for senior management review.
- Participated in community events to promote brand awareness.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Operations Manager
Platinum Towing & Recovery
Newnan , GA
09.2019 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Enforced federal, state, local and company rules for safety and operations.
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
Bail Bond Agent/Bail Recovery Agent
Bustin Out Bail Bonds
Newnan , GA
01.2010 - 09.2019
- Developed and maintained relationships with clients to determine their financial status for bail bond applications.
- Assessed potential risks associated with each client before providing services.
- Monitored the activities of defendants released on bond to ensure compliance with court orders.
- Organized paperwork related to bonds and ensured accuracy of all documents.
- Calculated and collected payments from clients according to payment plan agreements.
- Provided guidance and advice to family members of incarcerated individuals regarding legal processes.
- Collaborated with law enforcement personnel in order to facilitate the release of incarcerated individuals on bond.
- Evaluated criminal records and background checks prior to releasing defendants on bond.
- Maintained updated records of all transactions including fees paid by clients for services provided.
- Managed accounts receivable and payable activities including tracking payments received or due.
- Adhered to state laws governing the practice of bail bonding agents while providing services.
- Coordinated transportation arrangements for defendants released on bond when necessary.
- Communicated regularly with clients via phone calls or emails regarding their case status updates.
- Tracked, detained and brought suspects to authorities for failures to appear in court.
- Confirmed defendant appearance in court and tracked movements.
- Identified and located fugitives through surveillance, investigation, and research.
- Observed suspects to verify identities, activities, and whereabouts.
- Developed relationships with informants to obtain leads on fugitive locations.
- Confirmed warrants issued by the court system for arrest of fugitives.
- Transported detained individuals to designated correctional facilities or courts of jurisdiction.
- Adhered to all applicable laws when apprehending fugitives from justice.
Education
Diploma Cosmetology - Cosmetology
West Georgia Technical College
La Grange, GA12-2022
High School Diploma -
Newnan High School
Newnan, GA05-2006
Skills
- Excels in team leadership
- Process Improvement
- Relationship Building
- Business Development
- Branch Operations Management
Timeline
Branch Manager
Pirate Staffing
10.2023 - Current
Operations Manager
Platinum Towing & Recovery
09.2019 - Current
Bail Bond Agent/Bail Recovery Agent
Bustin Out Bail Bonds
01.2010 - 09.2019
Diploma Cosmetology - Cosmetology
West Georgia Technical College
High School Diploma -
Newnan High School
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