Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Holt

Pensacola,FL

Summary

Dedicated and motivated employee with a passion for learning. Actively seeks out opportunities to acquire new skills and make valuable contributions to team achievements. Possesses exceptional administrative, relationship-building, and problem-solving capabilities. Proficient in Microsoft and Quickbooks, with a proven ability to prioritize tasks and effectively multitask in order to meet project objectives.

Overview

9
9
years of professional experience

Work History

Scheduling Coordinator

Home Instead
09.2024 - Current
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.

Admin/Appointment Scheduler

Diamond Air Design
02.2024 - 08.2024
  • Coordinate daily schedules, ensuring seamless operations and timely project completion.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Manage administrative tasks, enhancing office efficiency and reducing downtime.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Oversee billing using QuickBooks, ensuring accurate and timely invoicing with vendors.

Service Advisor

Sandy Sansing
11.2023 - 01.2024
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Personal Finance Management

Aston Carter/Navy Federal
09.2023 - 11.2023
  • Managed client portfolios, achieving measurable improvements in financial health and problem-solving skills
  • Finance counseling to assist with money and debt management
  • Optimized client financial strategies, resulting in enhanced fiscal stability and effective debt management
  • Led financial counseling sessions, guiding clients through complex budgeting and income reallocation processes
  • Worked closely with clients to tailor financial plans for life events, improving overall financial preparedness

Assistant Service Manager

Step One Automotive Group
03.2018 - 10.2023
  • Started within company as a service cashier and was able to gain experience in Business Development before working as an Advisor/ASM .
  • Trained in warranty administration, ensuring accurate and timely processing of claims.
  • Resolved customer complaints in professional and timely manner.
  • Analyzed service reports to identify areas of improvement.
  • Met with customers to discuss service needs and offer available solutions.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Coordinated with other departments to maintain streamlined and productive workflow.

Service Advisor/Assistant Service Manager

Step One Automotive Group
05.2020 - 07.2023
  • Exceeded daily productivity goals, managing high call volumes and setting appointments effectively
  • Resolved customer inquiries and disputes using problem-solving skills, escalating when necessary
  • Delegated workflow and managed employee performance, ensuring efficient operations
  • Demonstrated extensive product and service knowledge at the point of sale
  • Handled in/outbound calls and multitasked in a fast-paced environment, maintaining strong communication skills

Shift Manager

McDonald's
04.2016 - 03.2018
  • Partnered with team to meet daily goals, ensuring fast, accurate, and friendly customer service.
  • Led shifts, maintained productivity, and met business and customer needs
  • Trained and mentored new employees, enhancing team performance and efficiency.
  • Contributed to achieving monthly sales quotas and driving overall business growth.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Education

GED -

Online GED Program
12.2017

Skills

  • Schedule organization
  • Data analysis skills
  • Administrative duties
  • Data entry
  • Customer service and support
  • Mechanical aptitude
  • Records maintenance
  • Computer skills
  • Sales support
  • Strong leadership
  • Client retention strategies
  • Meeting deadlines

Timeline

Scheduling Coordinator

Home Instead
09.2024 - Current

Admin/Appointment Scheduler

Diamond Air Design
02.2024 - 08.2024

Service Advisor

Sandy Sansing
11.2023 - 01.2024

Personal Finance Management

Aston Carter/Navy Federal
09.2023 - 11.2023

Service Advisor/Assistant Service Manager

Step One Automotive Group
05.2020 - 07.2023

Assistant Service Manager

Step One Automotive Group
03.2018 - 10.2023

Shift Manager

McDonald's
04.2016 - 03.2018

GED -

Online GED Program

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Kayla Holt