Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Hooper

CNA
Beals,ME

Summary

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Overview

6
6
years of professional experience
1
1
Certification

Work History

CNA

Narraguagus Bay Healthcare
01.2024 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Barista

Dunkin
03.2023 - 06.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Cook

Jonesport Pizza Shop
06.2022 - 06.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Customer Service Associate

Toms Mini Mart
02.2021 - 06.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Barista

Dunkin
05.2019 - 06.2021

Cashier

Irving Gas Station
05.2018 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Jonesport-Beals High School
Jonesport, ME
06.2013

Skills

  • Patient Care
  • Vital signs monitoring
  • Compassion and Empathy
  • Bathing Assistance
  • Feeding Assistance
  • Basic Life Support
  • Dressing assistance
  • Compassionate communication
  • Patient Transfers
  • Reliable team player
  • Recording vital signs
  • Dementia and Alzheimer's knowledge
  • Safety Precautions
  • HIPAA Compliance
  • Collecting vital signs
  • Bedside manner
  • Compassionate
  • Patient Lifting
  • Patient-focused care
  • Electronic Charting
  • Compassionate caregiver
  • Medical terminology knowledge
  • Mobility Assistance
  • Supporting personal needs
  • Ambulation Assistance
  • Documenting behaviors
  • Light Housekeeping
  • Inpatient Care
  • Maintaining privacy
  • Patient Assessments
  • Transporting patients
  • Valid State driver's license
  • Care plan implementation
  • Condition Monitoring
  • Indirect Patient Care
  • Feeding assistance expert
  • CNA Certification
  • CPR Certification
  • Vital signs
  • Time Management
  • Activities of Daily Living ADL Support
  • Catheter Care
  • Patient Positioning
  • Patient Observation
  • Oral Hygiene
  • Heavy Lifting
  • Room Cleaning and Restocking
  • Infection Control
  • Behavior redirection
  • Bedsore Prevention

Certification

  • CNA - Certified Nurse Assistant

Timeline

CNA

Narraguagus Bay Healthcare
01.2024 - Current

Barista

Dunkin
03.2023 - 06.2023

Cook

Jonesport Pizza Shop
06.2022 - 06.2023

Customer Service Associate

Toms Mini Mart
02.2021 - 06.2022

Barista

Dunkin
05.2019 - 06.2021

Cashier

Irving Gas Station
05.2018 - 04.2019

High School Diploma -

Jonesport-Beals High School

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Kayla HooperCNA