Kayla Hope
Paterson,NJ
Summary
Result-driven administrative professional dedicated to assisting highly effective administrative teams and managing office operations with efficiency. Excellent communication and relationship-building skills. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
3
3
years of professional experience
Work History
Administrative Coordinator
NYU Langone Health
01.2023 - Current
- Managed patient intake and inquiries within Ambulatory Care Clinic setting
- Provided front-end and secretarial support to various departments within clinic setting
- Achieved maximum patient and physician satisfaction by providing exceptional and personalized service, improving office metric scores
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Streamlined administrative processes for increased efficiency in supporting clinical staff members.
- Assisted development and implementation of new administrative procedures.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
Scheduling Coordinator
NYU Langone Health
11.2021 - 01.2023
- Served as main point of contact for physicians and lead front-end operations
- Trained and assisted in onboarding of newly hired front-end staff
- Exercised skill in prioritizing assignments in order to complete work in a timely manner
- Ensured that all policies and organization information are up to date
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Maintained professional relationships with interdisciplinary teams and management personnel.
Undergraduate Intern
Hackensack Meridian Health
07.2021 - 09.2021
- Served as lead intern within cancer department
- Maintained and delivered weekly patient satisfaction reports to the radiation therapy director
- Applied knowledge and creative strategies to improve patient satisfaction
- Collaborated with Cancer Center leadership to strategize and lead project initiatives
- Participated in ongoing accreditation process for the Cancer Center.
- Provided excellent customer service to clients or stakeholders within the organization, fostering positive relationships.
Education
Bachelor of Science in Health Policy and Administration -
Pennsylvania State University
University Park, PA05.2021
Skills
- MS Office (Word, Excel, PowerPoint)
- Microsoft Teams
- Data Entry
- Project Support
Timeline
Administrative Coordinator
NYU Langone Health
01.2023 - Current
Scheduling Coordinator
NYU Langone Health
11.2021 - 01.2023
Undergraduate Intern
Hackensack Meridian Health
07.2021 - 09.2021
Bachelor of Science in Health Policy and Administration -
Pennsylvania State University
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