Kayla Horn

· Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

· Developed customized account plans for clients to help them achieve their business goals.

· Provided comprehensive reporting on account performance, enabling myself to make data-driven decisions about future investments.

· Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.

· Develop, maintain & extend strong client relationships at all levels of the organization.

· Own revenue forecasting process or portfolio of clients (w/analyst support).

· Conducted regular account reviews to identify areas for improvement and ensure continued success.

· Streamlined internal processes for better efficiency in account management tasks.

· Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

• Developed successful partnerships with key affiliates, resulting in increased brand exposure and sales.
• Boosted affiliate revenue by implementing strategic marketing campaigns and optimizing performance metrics.
• Managed affiliate program budgets effectively, ensuring positive return on investment for the company.
• Improved overall campaign effectiveness by continuously monitoring KPIs and adjusting strategies accordingly.
• Collaborated cross-functionally to create cohesive marketing initiatives that aligned with organizational goals.
• Analyzed competitor strategies to stay ahead of industry trends and maintain a competitive edge within the marketplace.
• Enhanced team productivity by implementing efficient workflow processes and time management strategies.