Kayla Hough
Parker,CO
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. As well as retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
01.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing time and duties.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Pro Shop Attendant
Battlement Mesa Golf Club
04.2022 - 01.2023
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Increased Pro Shop sales through effective merchandising strategies and engaging product demonstrations.
- Maintained an organized and visually appealing store environment, contributing to a positive customer experience.
- Assisted in inventory management, ensuring accurate tracking of products and timely restocking of items.
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Developed strong rapport with customers by offering personalized recommendations based on their specific needs.
House and Pet Sitter
Self-employeed
04.2022 - 01.2023
- Improved client satisfaction by providing attentive and personalized house and pet sitting services.
- Ensured the safety and security of clients' homes by conducting thorough checks and implementing preventative measures.
- Increased client retention through excellent communication, timely updates, and superior care for pets and properties.
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients' return.
- Administered medications to pets as per owner instructions, ensuring their health and well-being during their owners' absence.
- Developed rapport with neighbors and community members to foster trust while maintaining the confidentiality of clients' personal information.
Barista
Country Java
08.2020 - 04.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
Team Member
Bath & Body Works
10.2018 - 02.2020
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Associate of Science - Biological And Physical Sciences
Colorado Mountain College
Glenwood Springs, CO05.2023
Skills
- Food Running
- Supply Restocking
- Order Management and Accuracy
- Safe Food Handling
- Beverage Preparation
- Cash Handling
- Sales Techniques
- Guest Relations Management
- Time management
- Telephone etiquette
- Goal-oriented mindset
- Computer literacy
Timeline
Server
Texas Roadhouse
01.2023 - Current
Pro Shop Attendant
Battlement Mesa Golf Club
04.2022 - 01.2023
House and Pet Sitter
Self-employeed
04.2022 - 01.2023
Barista
Country Java
08.2020 - 04.2022
Team Member
Bath & Body Works
10.2018 - 02.2020
Associate of Science - Biological And Physical Sciences
Colorado Mountain College