Kayla Houston
San Diego,CA
Summary
Professional with proven track record in community outreach, skilled in building relationships and fostering trust. Adept at developing and implementing programs that effectively address community needs. Strong focus on team collaboration and achieving results, flexible and reliable in dynamic environments. Expertise in communication, conflict resolution, and resource coordination.
Overview
9
9
years of professional experience
Work History
Outreach Worker
Father Joe's Villages
04.2024 - Current
- Coordinated outreach efforts to connect individuals with essential services and resources.
- Developed and maintained relationships with community organizations to enhance service delivery.
- Assisted clients in navigating complex systems for housing, healthcare, and employment resources.
- Collaborated with multidisciplinary teams to create comprehensive care plans for clients.
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Served as a liaison between clients and service providers, ensuring clear communication of needs and expectations while maintaining client confidentiality at all times.
- Maintained accurate client records by diligently documenting all interactions, interventions, and outcomes in the case management system.
- Collaborated with healthcare providers to coordinate medical appointments for clients facing barriers to access or transportation issues.
- Coordinated care plans for clients, ensuring alignment with individual needs and goals.
- Monitored client progress, documenting outcomes and adjusting interventions as necessary.
Office Assistant
Perry Plumbing & Heating
01.2024 - 04.2024
- Developed customer communication templates to enhance service follow-up processes.
- Provided administrative support by preparing invoices and processing payments with precision.
- Streamlined office procedures, reducing paperwork errors and enhancing workflow consistency.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Administrative Assistant
Grossmont Community College
03.2017 - 08.2019
- Managed correspondence, including emails and phone calls, to support administrative operations.
- Maintained accurate records and files, enhancing information retrieval processes.
- Assisted in the preparation of reports and presentations, improving communication clarity.
- Trained new administrative staff on departmental policies and software systems, fostering team integration.
- Conducted inventory management for office supplies, optimizing resource allocation.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Master of Science - Rehabilitation Counseling
San Diego State University
San Diego, CA05-2027
Certificate of Spanish Studies - Spanish
La Universidad De Salamanca
Salamanca, Spain12-2014
Bachelor of Science - Public Relations
Western Michigan University
Kalamazoo, MI12-2013
Skills
- Client advocacy
- Community engagement
- Culturally sensitive
- Crisis management
- Exceptional communication
- Community relations
- Client needs assessments
- Crisis intervention
- Behavioral intervention
- Cultural Competency
- Trauma-informed care
- Problem-solving abilities
- Organizational skills
- Counseling techniques
- Relationship building
- Maintaining client records
- Analytical thinking
Languages
Spanish
Professional Working
Timeline
Outreach Worker
Father Joe's Villages
04.2024 - Current
Office Assistant
Perry Plumbing & Heating
01.2024 - 04.2024
Administrative Assistant
Grossmont Community College
03.2017 - 08.2019
Master of Science - Rehabilitation Counseling
San Diego State University
Certificate of Spanish Studies - Spanish
La Universidad De Salamanca
Bachelor of Science - Public Relations
Western Michigan University