KAYLA HOUSTON-BROUSSARD
Houston,Tx
Summary
Experienced in office operations, customer service, and administrative support with a strong focus on professionalism. Skilled in anticipating needs and coordinating personnel and guests to ensure smooth operations. Known for streamlining processes and implementing successful strategies to achieve organizational objectives. Dependable and organized individual with exceptional problem-solving skills, a strong work ethic, and keen attention to detail, dedicated to ensuring the success of the organization.
Overview
3
3
years of professional experience
Work History
Assistant Office Manager
Resort Vacations Inc.
08.2023 - Current
- Recorded expenses and maintained accounting records.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored front areas so that questions could be promptly addressed.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed weekly payroll for 20 employees.
Logistics Operator
Cotton Logistics
07.2022 - 08.2023
- Directed shipping and receiving of wide range of products daily.
- Coordinated dispatching of 15 drivers to accomplish daily delivery requirements.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Monitored logistics performance and identified improvement opportunities.
Front Desk Supervisor
Holiday Inn Express Hotel
03.2022 - 07.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Collected room deposits, fees, and payments for 20-50 check-ins and check outs.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Education
High School Diploma -
Denton H. Guyer Highschool
Denton, TX05-2018
Skills
- Documentation and control
- Policy and procedure modification
- Data inputting
- Scheduling and calendar management
- Office management software
- Meeting planning
- Data retrieval systems
- Document preparation
- Scheduling appointments
- Operations management
- Relationship building
- Office administration
Timeline
Assistant Office Manager
Resort Vacations Inc.
08.2023 - Current
Logistics Operator
Cotton Logistics
07.2022 - 08.2023
Front Desk Supervisor
Holiday Inn Express Hotel
03.2022 - 07.2022
High School Diploma -
Denton H. Guyer Highschool
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