Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Howell

Corona,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in many industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

CSR

Pizza Hut
06.2018 - 01.2021
  • Cleaning lobby/ work space
  • Preparing food for next day
  • Taking high volume phone and in person orders on POS system
  • Label and date food items
  • Handling Cash & Credit Card transactions
  • Coordinated with other departments to ensure seamless order fulfillment process for customers'' purchases.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Store Manager

Pizza Hut
01.2021 - 09.2021
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Client Service Representative

Ganahl Lumber
09.2021 - Current
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Supported sales team in closing deals with thorough product knowledge and exceptional customer care.
  • Successfully managed orders for more than 100 clients daily, ensuring prompt and accurate delivery. Demonstrated a commitment to elevating client satisfaction and contributing to the efficiency of their business operations

Education

High School Diploma -

Corona High School
Corona, CA
06.2020

Skills

  • Account Management
  • File Management
  • Service Recommendations
  • Client Relations
  • Customer Support
  • Payment Processing
  • Problem Solving
  • Excellent Communication
  • Professionalism
  • Positive Attitude
  • Time Management
  • Microsoft Office Suite

Timeline

Client Service Representative

Ganahl Lumber
09.2021 - Current

Store Manager

Pizza Hut
01.2021 - 09.2021

CSR

Pizza Hut
06.2018 - 01.2021

High School Diploma -

Corona High School

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Kayla Howell